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0 Votes

Change hold time music when calling Support

Status: Reviewed By Moderator Submitted by on ‎07-10-2025 15:53
1 Comment (1 New)
It's bad enough that we have to wait 50 min on the phone (with a transfer to a supervisor in between). Even worse that the reps don't know the products and need to "research it' whilst coming back with exactly what you can read on Google.

But to have to wait endlessly while they do that with Tchaikovsky on endless loop is TORTURE!
This is needed because:
Mental well being is why buy these products. Testing our patience and driving us crazy with bombastic music is really not the way to go. Give also silent option so that we can work while waiting 40 min for someone to pick up the phone and then another 20 whilst they read google to see how to answer our questions. This is like it's done on purpose!
I'd use this: Once in a while
See more ideas labeled with:
1 Comment
Status changed to: Reviewed By Moderator
LizzyFitbit
Premium User
Fitbit Moderator
Fitbit Moderator
‎08-12-2025 16:52
‎08-12-2025 16:52

Hi @Dab-123, and thanks for taking the time to share this product feedback about changing the hold time music when calling Support with us. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this product feedback receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

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