Change the community help forum to gather information to help user's in their request

Change the community page to prompt the user to enter the type of tracker, mobile device and OS, etc.

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

3 Comments
Odyssey13
Community Legend

@charleskn  good idea. I voted for it. You might want to vote for it, too. It would be easier if they filled in some blanks. A Facebook group I help with asks people answer three questions to join. Think they even bother to do that? Sad to say, few bother and the answers are "yes" or "no" and they don't get in.

Status changed to: Reviewed By Moderator
YojanaFitbit
Moderator Alum
Moderator Alum

Hi @charleskn, and thanks for taking the time to share this suggestion about adding the option on Fitbit Community Forums to gather information to help user's in their request. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

Guy_
Space Racer

Hi @charleskn - a good idea, I voted for it, it would make it easier for people looking for answer to get to the right post and easier for responders to give the correct answers more quickly, instead trying to guess the issue.

 

By taking some of the guess work out of it there would be better answers and everyone would benefit.

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