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Hi, I am following up on the Citibank card support. Citi is the only bank I use. For both credit and debit cards, which means without Citi support, Fitbit pay is useless for me. Do we have any updates on where we are with regards to supporting Citi cards? This thread has been open since 2017!
I completely agree. Feedback would be helpful. If there is no chance of adding Citibank, it would be helpful to know that and at least quit worrying about it. Without feedback it simply feels like we are being ignored.
For the record, I recently initiated a Suggestion with Costco corporate that they begin putting pressure on both Citibank and Fitbit toward reaching an agreement, so that the Versa (which Costco happens to sell) and its buyers can at least do Tap-to-Pay using the Costco credit card.
Everyone at Costco to whom I've explained the current idiotic state of affairs was astounded (most were not even aware that Fitbit devices can be used in this manner). Especially when I told them both companies have been at loggerheads over this issue for nearly two years. Ridiculous!!
PLEASE GO TO https://customerservice.costco.com/ to initiate a call or chat session, asking the rep you speak with to forward a similar Suggestion from you, if you are a current Costco member.
I finally gave up. I got an Ionic Fitbit on Amazon Prime Day and love it. Fitpay supports Amex and Bank of America which I happen to have and using the Ionic to pay is both fun and very easy. Hopefully Citibank Costco card will eventually be supported.
I finally got tired of waiting for Fitbit to get their ____ together with either Citibank or USAA. That and years of spotty syncing with several Android phones and OS versions, plus a Blaze with a battery that died almost exactly one year after I bought it, and Fitbit's lame replacement support. Bought a Samsung Galaxy watch and am so far very happy with that decision. I have 2 Citibank and 1 USAA card registered in Samsung Pay which actually works! Not to mention the Galaxy has many more apps than Ionic.
I just bought an Apple Watch Series 5 because my Ionic, after less than a year, has quit and cannot make it through the firmware update process. I was already very turned off by FitBit not supporting Citibank in FitBit Pay, but my Ionic getting bricked during a very simple update was the last straw. FitBit, listen to your customers and fix your horrific technology that fails frequently when being updated, before you lose every last one of your them! The Apple Watch Series 5 is so remarkable and does way more than the Ionic, I don’t know why it took me this long.
That sure would solve some of our problems, if so. I had been wondering all week whether Google's acquisition of Fitbit might resolve this ridiculous issue.
As a result of this and other missing advertised features, and Fitbit's silence and refusal to provide any updates or support on the issues, I have submitted a formal FTC complaint. I encourage everyone else to do the same.
At the urging of sremick, I have also submitted a formal complaint with the FTC. I also urge everyone to do the same. The FTC website will walk you through the process of submitting the complaint. I sincerely hope that this will help all of the users to get the ability to use the FitBit Pay the way we had anticipated it would work when we purchased the product.
I’m going to upgrade to a smart watch and I wanted it to be the versa 2 but now I have to consider the Apple Watch so it can work with my Citi card. This is so disappointing, please find a way to make it work with Citi!
Citibank is a major bank in the US and the sole reason I bought the SE version was for the wallet feature. Very frustrated that 2 1/2 years later, this bank still has not been added based on comments. It looks like I will have to call and discuss with the customer service team. Hopefully, this bank will be added soon, but doesn't look like it.
Just got my Versa 2 and set it up. Disappointed to see that both USAA and Citi (Costco) is not included for FitBit pay. What Project Manager is slacking on their duties for this integration? I'll do it myself - who do I have to call?
I'd bet that Costco is one of Fitbit's biggest retailers, yet Fitbit Pay doesn't support the Costco Visa card (which is issued by Citibank). I'm surprised Costco finds this acceptable.
I just purchased my Versa 2 at Costco but cannot use my Citi Costco card with Fitbit pay. This is very disappointing 😞 I was really looking forward to this feature since my only card is Citi. I purchased the more expensive Versa 2 for this feature that I cannot use.
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