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Don't charge automatically after free trial

Status: Not currently planned Submitted by on ‎04-23-2020 17:05
1 Comment (1 New)

People may forget to unsubscribe before their free trial ends or are unable to find where to unsubscribe. Since you need to put your billing information in for the free trial, it can make people nervous they will get billed for something they don't want. That can be stressful. It would be better to say your premium features will stop working at the end of the trial unless you decide to renew. 

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1 Comment
Status changed to: Not currently planned
YojanaFitbit
Moderator Alum
Moderator Alum
‎04-24-2020 05:25
‎04-24-2020 05:25

Hi everyone, and thanks so much for sharing this suggestion! While we don’t currently have plans to release this feature, we always appreciate the passion and creativity that comes out of this Community. Since we know this idea is important to many of you, we have left voting open to continue tracking interest and will post another update if anything changes. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

We're always striving to enhance Fitbit products and services, and your input is a big part of that process. We truly thank you for taking the time to share your feedback with us.

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