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Easier way to find Active Support Cases with summary

Status: Reviewed By Moderator Submitted by on ‎01-19-2025 18:48
2 Comments (2 New)
I want to be able yto quickly find, and read, the issues reported for bot current and previous support requests. At present you have to start a new support request to find any active support cases and when you find them you cannot review the issue that has been reported. This time I reported the issue via Instagram so I am unsure what was entered
This is needed because:
Because I hate wasting time looking for something that should be listed under current cases on the Fitbit Support page. Also I would like access to the previous support requests for the very same reason ….. so I don’t have t9 waste your time if an error recurs and I can use a previous solution to fix it.
I'd use this: Weekly
See more ideas labeled with:
2 Comments
Status changed to: Reviewed By Moderator
LizzyFitbit
Premium User
Fitbit Moderator
Fitbit Moderator
‎03-05-2025 08:41
‎03-05-2025 08:41

Hi @AllanSyd, and thanks for taking the time to share this product feedback about having an easier way to find Active Support Cases with summary of the interaction with us. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this product feedback receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

AllanSyd
Runner
‎03-05-2025 13:23
‎03-05-2025 13:23

@LizzyFitbit I am glad, in one way, that this could be looked at if it receives enough t votes from other users,   Though it also really feels like “your call is importantly to us” when you ring an organisation that labels any call a cost rather t(an an opportunity.  Nor are users expected to find this particular product request ….. though slightly easier to find your than own reported issues as I know from experience here.  A lot of users are not very sophisticated and these summary changes you make to your devices and the apps just confuse most users.  Especially when there is no guide to the changes made to the app when 8t is upgraded.  A case in point is the Cardio load figure which just appeared in the apps while we have issues about Stress Management Scores being missing since last shown on the 26 th of February this year.  If this issue has affected a lot of users why not let us know that you are trying to fix it and you will reduce reverse workflow for your support staff.  Google and Fitbit are not making any friends and are really creating opportunities for other providers of these devices by the changes made over the last 12 months to both iOS and Android apps.

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