Heart rate zones when tracking via MobileRun

[Anniejj]

This idea is not new, but it is no longer available or possible after an update. The problem is: The heart rate zones no longer show when I turn on an activity through the app! Recently I started running again and I use my Charge 3. In the past (October 2019) I turned on the running activity in the Fitbit app. The reason I turned on the activity in the app was because I can then use the Countdown feature on my watch for my interval schedule. It then gives a vibration when, for example, the 3 minutes are over. This way I always know when the next interval starts and I reset the time on my watch. Easy.

If I turned on the activity on my watch, I would no longer be able to access the countdown function on my watch. When I turn on the activity on my watch, I have to continuously check my watch to see if the time has already passed on the stopwatch. That is not pleasant when running. I prefer to set a time that indicates with a vibration when the time is over so that I can just focus on my run and just have to wait for the vibration.

An advantage is that after the end of the activity, all data from the run will be visible in the app. Also my heart rate zones. Unfortunately, that is no longer possible if you turn on the activity in the app! When I track my activity through the app, I get limited information. The heart rate zones are no longer displayed!

I just want to be able to run again with my phone in my waist bag while keeping track of everything and keeping my watch on my wrist for the function countdown. Previously this was always possible. That was ideal. Now I find my Fitbit a great counter, because now I can only track my activity on my watch if I want to see my heart rate zones afterwards and I have to hold my phone IN MY HAND to use a countdown function. Very uncomfortable. I hope this problem can be solved soon.

And the strange thing is. When I keep track of the activity on my phone while I have my watch on, the heart rate should just show when the activity is complete. I don't understand why that is no longer possible, because after the activity is completed, the app does show a map with: standard, heart rate zones, pace / speed. But if I click on the heart rate zones button in the map, the route remains gray and it says 'not enough heart rate data available'. Why is that button there when it doesn't work anyway?

Pfff, it just frustrates me. I hope my story is clear and understandable because my English is not very good.

Moderator edit: Subject for clarity.

[Jim1988]

I agree. I always used to start my activities through the phone due to the voice over, but now because my heart rate is not in the report I have to start the exercise through the watch.

[YojanaFitbit]

Hi @Anniejj, and thanks for taking the time to share this suggestion about having the option to see Heart rate zones when tracking via MobileRun. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness

[grassmudhorse]

How about you allow workouts to be controlled via the phone app and they then connect to the fitbit to get heart rate tracking etc. I'm really fed up fiddling with the stupid interface on the fitbit only to find that when I pull my sleeve down I somehow turn off tracking! The only time I used the app directly, it didn't record heart rate.

[YojanaFitbit]

Hi @grassmudhorse, thanks for explaining why you would like to have the option to see Heart rate zones when tracking via MobileRun. Thanks for sharing your feedback. I've moved it into a similar request.  A lot of users are asking for this option, I hope we receive updates soon.

[LizzyFitbit]

Hi everyone, and thanks so much for sharing this Product Feedback! While we don’t currently have plans to release this feature, we always appreciate the passion and creativity that comes out of this Community. Since we know this idea is important to many of you, we have left voting open to continue tracking interest and will post another update if anything changes. To learn more about how Fitbit decides which product feedback is developed, visit our FAQs.

We're always striving to enhance Fitbit products and services, and your input is a big part of that process. We truly thank you for taking the time to share your feedback with us.