Improve quality and performance of Fitbit app

[zeropercent]

Tracker data unreliable/not syncing to app correctly
App changes displayed data on scroll, or click through/back
No way to verify what has been uploaded to server
Data reverts on app close, and at end of day
Pop ups unsupressable
Pop ups are not even close-able some of the time (X to close does not work)
Unwanted features take up screen space

Moderator Edit: Clarified subject

[FitCharlotte]

So true @zeropercent 

Quality control seems to be lacking. Also, sometimes it seems like the programmers don't have adequate specifications or understanding of the process they are trying to create.

Management should consider these issues and improve the planning and testing of their products!

[RickH717]

I agree with @zeropercent. My Charge 5, which I've had for about a year, is unreliable and untrustworthy.

Just in the past two weeks two 7.5 mile walks (about 2 hours) and a 6 mile walk (about 90 minutes), which displayed in the Exercise page in the app, along with maps and pace/heart zones, changed to thirty to forty minute walks without maps and pace/heart zone measurements. Just changed randomly. 

On two other walks the tracker DOUBLED the mileage and the steps. It never corrected during the day so I ended the day with over 30,000 steps and 15 miles. (Looks good but it's not accurate!)

I'm at a loss for what to do about these random malfunctions. But I can't trust that the tracker is going to work. What's the point? Time for an Apple Watch?

[happilou]

Same. Had the Iconic years back and was great but Fitbit recalled it. Been using Fitbit sense and the functionality is horrible... syncing issues, spent multiple half hours trying to do a manual shutdown, restart phone, unpair etc. as it stops syncing every few weeks! Data doesn't seem to sync to my AIA Vitality app - such a pain to use the Fitbit overall.

[LizzyFitbit]

Hi @zeropercent, and thanks for taking the time to share this product feedback about improving the quality and performance of the Fitbit app with us. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this product feedback receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.