I think that you should stop sending out weekly progress report emails because it's kind of hit or miss when you actually get around to sending them out. I've missed numerous weeks reports (and, yes, my email is working correctly) because they were never sent to me. Even one of your support people I talked to on a different problem stated that was an issue he had.
Simple solution, make them available via the web interface.
Thank you,
Dan R.
Moderator edit: Removed personal information
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