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Keep providing support to Fitbit One

Status: Reviewed By Moderator Submitted by on ‎01-24-2025 16:53
1 Comment (1 New)

My Fitbit One shows synced but the steps aren’t carrying over to the app. I’ve tried syncing and updating on 3 different devices and it’s not working. I’ve tried restarting multiple times. Fitbit support wants me to purchase a new device. My device is fine, the app is the issue. Please provide support for all your products. Pen and paper tracking….

 

Moderator Edit: Clarified subject

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1 Comment
Status changed to: Reviewed By Moderator
LizzyFitbit
Premium User
Fitbit Moderator
Fitbit Moderator
‎02-03-2025 10:23
‎02-03-2025 10:23

Hi @debocraf, and thanks for taking the time to share this product feedback about our continued support of the Fitbit One with us. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this product feedback receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

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