Longer warranty for all Fitbit devices

[sarahfresh]

Am I unlucky ... or is this your business model?

August 2016: purchase Fitbit Alta
August 2017: warranty expires on Alta
June 2019: Alta dies

June 2019: purchase Charge 3
June 2020: warranty expires on Charge 3
January 2022: Charge 3 dies

January 2022: purchase Charge 5
January 2023: warranty expires on Charge 5
July 2024: Charge 5 dies

Moderator Edit: Clarified subject

[Toddwrtr]

My last FitBit device, the Charge 5, only lasted 19 months, That is pretty short for an electronic device. My wife's lasted even less than that, about 10 months until FitBit offered to replace it. My previous FitBit, the Charge HR, lasted five years. Fitbit devices should have a longer warranty, like 2 years.

[Aypeasee]

My Charge 5 bricked just a short time after the one year warranty ended and will not be replaced.
A longer warranty of say at least two years would give me and other customers (many affected by the same problem) the confidence to purchase a fitbit or replacement. Until then, no more because it feels like a scam.

[LizzyFitbit]

Hi @sarahfresh, and thanks for taking the time to share this product feedback about having a longer warranty for all Fitbit devices with us. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this product feedback receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

[SunsetRunner]

Funny reading this had the same with versa 2 , they have changed mine 4 times and the same problem happens when it reaches a year old and the worst thing is if you were in the EU the warrenty is two years so us poor brits loose out

[LizzyFitbit]

Hi everyone, and thanks so much for sharing this Product Feedback! While we don’t currently have plans to release this feature, we always appreciate the passion and creativity that comes out of this Community. Since we know this idea is important to many of you, we have left voting open to continue tracking interest and will post another update if anything changes. To learn more about how Fitbit decides which product feedback is developed, visit our FAQs.

We're always striving to enhance Fitbit products and services, and your input is a big part of that process. We truly thank you for taking the time to share your feedback with us.