Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[SamzAuto]

Please inform the company that old eyes do not function as well on a 3" screen as on a 27" monitor.  This is a form of discrimination, and likely a decision made by people who use their smartphone every day.

[DLarsen145]

Fitbit user since 2016 and a paid premium member. I use a Windows laptop and Android phone. Fitbit was instrumental to alerting me doctor and I that I had AFib in 2022, 2023 and 2024. Tracking my sleep hours and stages has been very important is controlling AFib. Fitbit app changed the sleep profile a couple of months ago. It was more difficult to read and track stages, but I had the dashboard to get this information. Without my laptop dashboard I am not able to see my history and show it to my doctor. With the dashboard gone from Windows I am done withFitbit. I will shopping today for another brand.

[Senseiande]

This will do absolutely NO good for the end user. Google wants what google
wants and the end user, their customer be **ahem**ed. I for one have had
enough. After numerous fitbits and years on the site... the tech monster
just rolls right over their own customers. Face it folks, they don't care
what you want or think even though you signed up and spent your money , in
good faith, for a product that they decided should be different now. I will
lose years of data, I don't care.. to continue one more day with
Google/fitbit is not only pointless but also gives this
behemoth permission to jack you around anytime they want. It is why the US
is circling the drain. There is zero loyalty to their customers and indeed
you are not a customer but instead a mark. The only question I have is
where I send my sledgehammer improved fitbit watch to show that some will
not comply

--
AV

[MJaneB]

Yes, yes, yes. Bring back the the computer dashboard. I don't  want to  use the app.

[Markap]

PLEASE! I am over 60 and find the desktop easier to use. I have had fitbits for over 8 years. If you are doing away with the dashboard, I may consider finding an alternative to this product. PLEASE RECONSIDER!!!!!!! 

[NeesWeb]

Why in heaven's name are you giving up on the browser interface?   It was the ONLY place to find some of the information collected by my Fitbit, and a phone screen is a !@#$%^&* poor way to get at the rest.   

I can't find the web interface this morning.   Bring it back!    I purchased the Fitbit because of the information it would provide me, and now you're gutting the value of the product

[Super_Yan]

Adding to the many voices requesting the dashboard be re-added. I used this every day and it was the primary way I logged and tracked on Fitbit. This is forcing me to switch trackers since the mobile app is lacking in features and annoying to use. The dashboard was very quick, easy to see, and had all the features I needed.

I've used Fitbit over 10 years I'm really disappointed I'll have to find something else. I'll wait a month or two to see if the dashboard comes back and if it doesn't I'm out. Incredibly disappointing.

[Shock1203]

I have been tracking my food intake daily for over 6 years using Fitbit. I primarily use the desktop dashboard for tracking, since it is by far the most convenient method of logging and viewing my stats. I use my phone for tracking maybe once a week, its only useful feature being to scan barcodes (which in turn is mostly only useful because inputting things manually on mobile is incredibly inconvenient and difficult compared to desktop)

A service that doesn't offer cross-platform tracking is functionally useless. After 6 years of enjoying Fitbit I am being told to look into other wellness tracking services for even the most basic of standard features.

When can we expect the desktop dashboard to be restored?

[alanprudhoe]

No desktop dashboard - no Fitbit I'm afraid.
Goodbye after 4 devices in 8 years
(Just in time to cancel my new Charge 6) 😆

[Shock1203]

I've been using Fitbit for daily tracking for over 6 years now, but without the desktop dashboard it's useless to me.

Using Fitbit's tracking I was able to lose 80 lb and I was always eager to recommend it to people. But now I cannot recommend Fitbit to anyone when it lacks cross-platform account access, a very standard function that had helped me achieve my goal with its convenience.

Now I need to ask my friends if they have any recommendations for wellness trackers I can replace Fitbit with.

[NeesWeb]

Boosting ..

@InsomniacYes posted this about sending our complaints to the accessibility people at Google, not just the community.   I also did this, and I hope there will be a groundswell of complaints about accessibility

Spoiler

Regarding your vision impairment (and the accessibility of the dashboard as compared to the app), you can contact Google's Disability Support team and open a case with them.  Here is the contact information: https://support.google.com/accessibility/answer/7641084

On weekdays there is the ability to speak by phone, use a chat, or use alternative contact methods.

[SouthernBelle]

Don't worry, once it goes past warranty you may have a reason to change devices.

Get Outlook for iOS<>

[Criscb]

Youre right the website is a dealbreaker! The app doesnt log fiber! I use the websitre daily to count fiber for Net Carbs. Now the FITbit is useless!!!I can use another app that will give me what i want. 

[SunsetRunner]

For those of us who have spent MANY hours entering nutritional and exercise data and use this information to set goals and track progress, the elimination of the Dashboard is an extreme disappointment! Reviewing large amounts of data on a tiny phone App is NOT a trend or the future of things to come. Complete failure to understand customer needs.

[Shock1203]

I thought maybe they're trying to kill Fitbit as well (perhaps in the interest of propping up their own devices?) but it looks like Googlefit also lacks a desktop dashboard so I guess they're just unloading rounds into their foot for the thrill of watching it bleed out.

[CursedUn]

mike58marsh wrote:

MyFitnessPal, better food database, easier meal and food creation, and oddly a recipe analysis tool, though that may be headed out. it will put summary calories into fitbit, and can read fitbit data.

My own comments:

I have just created an account at MyFitnessPal, and will be using it in future for logging my food and exercise. It has a web-based dashboard and it syncs food and exercise data to Fitbit, as well as syncing calorie burn data from Fitbit, etc.

[CursedUn]

mike58marsh wrote:

MyFitnessPal, better food database, easier meal and food creation, and oddly a recipe analysis tool, though that may be headed out. it will put summary calories into fitbit, and can read fitbit data.

My own comments:

I have just created an account at MyFitnessPal, and will be using it in future for logging my food and exercise. It has a web-based dashboard and it syncs food and exercise data to Fitbit, as well as syncing calorie burn data from Fitbit, etc.

[Shock1203]

The Fitbit dashboard was a pinned tab in my browser for over 6 years of daily use.

That tab now links to this Product Feedback forum while I wait for news of the dashboard's return.

While I have occasionally used my phone to log my meals, I will not be switching to a less convenient mobile-only app version of Fitbit. I will be finding another service until this is resolved.

[bobbywmc]

Bring back the Dashboard!

Very disapointed in FitBit.  Wake up one morning to find the Dashboard is no noloner available om my PC.

Very bad customer service.

Will be looking for a new fitness watch with an online dasboard.

[LJNeale]

Let me know what you think is the best one. I’ll miss my Fitbit.
Sent from my iPhone

[travel-girl]

i can't get to individual places on the webpage to enter/view data, like monitoring water intake. clicking on "dashboard" takes me to a page that requires i download a phone app. not going to happen. i'll abandon fitbit entirely if forced to use a phone app.

[hideawayhill]

Google doesn't care, and Fitbit doesn't care.  We who use(d) it do care.  Perhaps a broad online announcement on facebook and other boards and to individual personal and fitness/workout pages, and to anywhere the public who reads the things that many of us post might cause a dent in these two giants' revenue.  I will be offering up the announcement that Fitbit is no longer a good choice of tracker due to the web dashboard elimination.

[chipper9917]

Return the desktop app/web version please!!!! I work at a computer, it was so easy to have the app up on a full-sized monitor with a full-sized keyboard to enter my food as I ate it. Now I have to grab my phone and use the tiny screen to enter data with only the onscreen keyboard. Yuk!!

The app is missing soooo many features, as other's have mentioned. One thing I'm really missing right now is the ability to see the total macros for each individual meal time. Not to mention the desktop version also showed fiber consumed per meal time. Nothing like that on the app. 

My app has never behaved correctly so I use it only when I don't have access to my computer. 

My "recent" foods should offer what I've added in the past x days or, if line-item based, then the most recent should be on top and the least recent should drop off when the max number of lines has been reached. Nope, the first thing I'm offered I logged more than 12 months ago and ate once. Not helpful.

There's no way to create a meal, only custom single-item foods. Not helpful.

Many of us it seems, eat specific meals repeatedly. Why make us enter all of the components one by one every time? Not helpful.

Don't get me started on the now-awful interface for the sleep log on the app. I will say I had used the app for that sometimes and it was pretty easy to read. Then there was an update and now it's difficult to get any granularity on the graph. You used to be able to hover over or touch the various sleep stages on the graph and it would show you the time that Fitbit thought that activity occurred, e.g. deep sleep 2:04am - 2:27am. Not anymore. No granularity, basically a start and stop time. Not helpful.

Perhaps you can sense a theme from my post and the MANY others here. Removing the desktop/web app is NOT HELPFUL. Please return it.

[BecRay]

Well, I'm just another person in the aged/disabled category who gets ignored by a big company. Without access by PC either through a PC app or browser I can't use what I paid for. I'm not sure if I can return my watch or not based on failure to provide me with my data in the way the said they would when I bought the product but today my expensive piece of equipment sits in a drawer because it's useless to me. I am gladly paying a membership fee to track what I eat.

[seasamin]

Today I see it is now impossible to access the website form of data reports & graphs. I too have disabilities and can only functionally use the website on my laptop to view the reports. I am so upset by this lack of regard for customers and the disabled in discontinuing a working service to push Google's mobile dreams. It makes me completely unwilling to rely on any device made by Google for the rest of my life. You are telling your customers you do not care about them and will withdraw a service which was what justified their purchase of your device. So no Google device then becomes a satisfactory purchase decision.