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The algorithm for the sleep score is obscure and not helpful. Please return to the total hours of sleep as the primary metric that is graphed over time. It is a real number that can be evaluated on its own -- much like resting HR, weight, etc. The most important thing is to be able to look at total sleep over weeks and months since we all know what it means.
Get rid of sleep score, after having Fitbit for like 5 years now I just now created my community forum user account to specifically comment and vote on this topic, that alone should say something. Please go back to showing the average hours slept per night, at the very minimum make sleep score an optional feature that people can enable should someone actually enjoy this feature. The app is so much worse now than it was prior to the last update, I hate when you take something that wasn't broken, say your "fixing" it or improving it and making it worse. Leave well enough alone, I get it people were confused at how many hours they needed to be in bed to get their recommended hours of sleep needed at night. The awake time adjustments threw some people off but most people are smart enough to account for it and adjust accordingly. You try to fix the hours asleep vs in bed vs awake time with this update and hide all that data and just gloss over it with this update - but this didn't work, admit it. Cut your losses and give the people back what they want and already had and what WORKED!
1- 1st screenshot is new default view sleep page with useless sleep scores which we all apparently have now.
2- 2nd screenshots shows what my screen looks like after swiping top graph from right to left.
3- 3rd screenshot shows screen after touching double arrow expand icons on screenshot 2. There's my averages for this week.
4- 4th screenshot shows average for last week by simply swiping this week's average page from left to right. I can obviously click on weeks/months/years to see ALL of my averages.
The second way to get there and to actually see the old default view (which everyone here wants back), is after clicking on 'COMMUNITY' on the bottom of our phone dashboard, and then by touching the 'WHAT ARE YOU UP TO' line, you will see a page of ICONS. By simply touching the SLEEP ICON, I then have my old default view of sleep averages displayed by day and week and can scroll down for as long as I want. (I tried posting those screenshots but received a message I reached my 20 image limit within 24 hours which is nonsense.)
If none of this is available to you at all then the only option is to use the computer dashboard, hover over SLEEP icon, and then click on 'SEE MORE' and we see our old averages view.
By refreshing the page I can now upload the last two screenshots. Here they are. After going to community, and then what are you up to, and then touching sleep icon (see 1st screenshot) you will see the old default view page for days and weeks (see 2nd screenshot). At least this is what I get on my iPhone today.
Thanks, that’s handy to know. Knew the swipe right-to-left method. This view though is more efficient in terms of space use (and totally leaves off the letter grade).
While the swiping and clicking to find the old information is possible (I also found these buried tricks. Averages are in the web dashboard as well.) it doesn't fix the issue that has caused the onslaught of negative feedback on this forum. The sleep score is simply not helpful or useful, and as some have argued, it is downright hurtful because it is anxiety-producing to see a grade on something that is out of their control. And I agree, because there is absolutely *nothing* I can actively do to improve that score. It is an arbitrary number that means nothing to me, except that I now have been given a goal with no possibility of ever reaching it.
So I am stuck either swiping and clicking to get the info I need, but only after seeing my sleep grade of "fair" or "poor", or removing the sleep panel altogether from the app and just not tracking sleep anymore (!?).
Bottom line - a sleep score isn't why I bought a FitBit with sleep tracking capabilities, and I don't think it should be placed front and center, with no option to Turn. It. Off.
I doubt anyone here will disagree with your opinion that sleep score shouldn't be there as default view, including me. It is USELESS to me. It's just if people like us CAN get to those sleep averages that we prefer (in a mere second or two), I just don't see the logic of getting rid of the fitbit altogether. Seeing a score/grade that we already consider as USELESS does not affect me one single bit. Now, for those that cannot even see what we can get to at all (sleep averages) that's entirely different and would be a reason to dump my fitbit as well pretty soon.
Maybe this was Fitbit's clever way of building a community of like-minded people, common enemy and all that. Well played Fitbit Corp. Now can we regain control of the devices we *paid* for?
Opinions are like bellybuttons; everybody has one 😉, and mine is, seeing that Sleep Score affects me negatively. And just accepting this non-optional change, when I bought my FitBit because it had (and didn't have) certain features, is not a precedent I want to set. It's a slippery slope to just accept things that are changed after the fact, especially when there is a mechanism in place - like this forum - where we're asked to express what we like or don't like.
This request is simple: make the sleep score optional. I don't want to be graded on my sleep. Period.
Pleeease make sleep score optional. As someone that regularly gets less than 4 hours a night my hours slept are far more important than the 'sleep score' rubbish.
It is genuinely enough for me to be considering other devices to get rid of it and back to hours slept.
Fiddlegrrl you summed it well. Fitbit users bought something for a specific product and purpose. It was then switched. Not good. Users complain. No response from Fitbit corporate powers.
To TheVinny: you tell other users not to worry about the sleep score because you can get to the averages with a few simple swipes. I think you missed the point they are making. Those people with genuine sleep problems are motivated and buoyed up when they see the number of hours or a sleep average that is good for them.
Seeing a meaningless, senseless, useless, demoralizing random score is upsetting. That score not only serves no purpose for them it is demoralizing every single morning when they awake and look at their Fitbit.
Your Fitbit is causing them pain and not helping so why would they not dump it?
If we can ALL agree the sleep score is USELESS and has no real value, and would all like it replaced by the previous view, of average sleep hours, then most people should be able to be reasoned with that a low sleep score and grade, can and should be taken with a grain of salt. I too want to go back to sleep averages. And because sleep average is still easily attainable for me now, I am happy enough to not throw out my fitbit. The sleep score is easily IGNORABLE and I quickly just go straight to my averages to see where I'm at and what I need to do next. And no need for Premium upgrade. There is nothing out of bounds suggesting to those upset by sleep score to try to IGNORE it. That's a suggestion. It obviously upsets some people more than me but all I did was show a few people here on these forums that asked how they can GET TO those averages and then Fiddlegirl chimed in her opinion, again, somehow incensed that her having to scroll and tap for those two seconds that I laid out for others is still too much and needs to be switched back to average hours or else LOL. I'm sure Fitbit is selling thousands of these devices a day if not tens of thousands and almost nobody is complaining about it on Amazon. Read the reviews for the new devices. So it looks like this new score is here to stay. Plus all of their current ads advertise sleep SCORE. The hope is that they will make it an option. Everyone wins this way. For people that cannot get ANY average score at all, and would literally have to use calculator, that's just plain wrong. I would make that issue that LuckySixes is dealing with as paramount here including threats of leaving altogether. But for those that CAN get the averages like me, in 2 seconds time, it seems like throwing out baby with bathwater is what they're threatening to do if they don't get their way. At least that information IS still available (even though no longer on first page default view) and I for one appreciate it!
The fitbit sleep score gets a"0". It is worthless. If I cannot return to the actual useful sleep numbers: what my average TIME asleep was during the week, I will be switching to a different product and I am already researching that option in anticipation of actual useful information. The sleep score is worthless and totally devalued the fitbit sleep feature.
Vinny, for me its about a company that ignores a customers wish. When they got rid of the web based community groups they did it without any customer support. Now they import a sleep score that no (that I can see) customers like. Their organization skills appear to be absent in this arena.
@TheVinny I said nothing to you, about you or your screen shot posts. If your posts were helpful to some, that's great. But, I do not appreciate the condescending tone and the laughing (lol) in association with my comments (you called me by name). No one is required to agree with me, but my opinion is as valuable as anyone else's here.
I have stopped wearing it to bed altogether in the last 2 week, especially since someone made the terrific point about not being able to put the device in airplane mode. I sleep with my hand tucked under the side of my face so I guess I am radiating my head as I sleep! That cannot be healthy!!! I have a little notebook I now use where I write down when I go to sleep and when I wake up. If I wake during the night I will remark the time and how long it takes me to fall back asleep. It is the old fashioned way. I am so done with all this back and forth, thousands of unhappy customers and Fitbit not doing a dang thing. Shame on them!!!!
This was it for me. The way Fitbit´s customer service was answering questions about the sleep score made me quickly realiteten they are not at all listening to their customers. The new sleep scores were very annoying. The battery drain after the last update even Worse. My Versa was only 3 months old. I had no problems with it until the latest update. After that I suddenly had to recharge TWICE a day. My experience with Fitbit customer service is 100% dissapointing, so today I took my Fitbit back to the store where it was bought and got my money back. Garmin, here I come!
I've just come back to agree. I stopped wearing my Fitbit because I do not want to see the sleep score. It is patronising, demoralising and meaningless. I don't care that the sleep averages can be found with some clicks and swipes. I do care that when I open the app in the morning some made up random number tells me that I have failed.
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