help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

0 Votes

Option to finish syncing when switching apps or when screen locks

Status: Existing Feature Submitted by SunsetRunner on ‎08-29-2018 11:56
1 Comment (1 New)

When syncing my ionic with iPhone, if the screen locks before sync completes, or if switching to another app whilst sync in progress, the sync fails to complete. Could this be looked at for future updates to the app/Os? The sync is so slow, there is a desire to leave it to sync (hence screen locking) or switch to another app to do something else until it finishes (which inevitably it doesn’t as you have switched from the Fitbit app!) 

 

iPhone 6s

ios12 beta (same issue with ios11)

ionic latest is version. 

See more ideas labeled with:
1 Comment
Status changed to: Existing Feature
SantiR
Premium User
Moderator Alum
Moderator Alum
‎08-29-2018 18:29
‎08-29-2018 18:29

Hi @SunsetRunner, thanks for your participation in the Feature Suggestions Board. I wanted to let you know that the feature you have requested already exists. It is called "background syncing".

 

When the Fitbit App is open, but not currently being viewed, our iPhone will scan less frequently to sync new data, but it should still sync. 

 

If this is not working for you, please contact customer support for further assistance.

 

Thanks again for sharing your ideas!

To comment, you must first accept the terms of the Idea and Feedback Submission policy.
Accept Terms and Comment