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Permanent fix to Syncing problems with Versa

Status: Released Submitted by on ‎06-20-2018 05:57
2 Comments (2 New)

 I have been having problems trying to get my fit bit versa to sync properly.  It always takes more than one try to get the data to stay synced. Syncing the data to my account gets interrupted frequently and if the data for a certain day is not synced properly it seems to get lost forever.  The normal troubleshooting steps do not keep the problem solved long-term and there needs to be a permanent fix to this bug. 

 

Moderator Edition: Updated title for clarity

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2 Comments
Status changed to: Reviewed By Moderator
AlexandraFitbit
Premium User
Moderator Alum
Moderator Alum
‎06-20-2018 06:07
‎06-20-2018 06:07

Thanks for taking the time to share this suggestion. We look forward to hearing what other community members think.

Status changed to: Released
LizzyFitbit
Premium User
Fitbit Moderator
Fitbit Moderator
‎04-24-2025 11:17
‎04-24-2025 11:17

Hi everyone, and thanks for sharing this product feedback. We’re very happy to let you know that this has been released on the Fitbit app. Please note each update includes fixes and improvements designed to optimize your device's performance when connecting to the Fitbit app.

@Kitty9991, in recognition of your excellent product feedback, each of your votes will now count as 5 votes – you have the power! Thank you for sharing this idea, and thanks to everyone who voted and commented for your enthusiasm which has now materialized for everyone’s benefit. We hope you all enjoy this new addition to the Fitbit product or service!

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