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Provide replacement and delivery options for UAE

Status: Reviewed By Moderator Submitted by on ‎04-04-2024 23:06
1 Comment (1 New)

I purchased device from UAE, it exhibited abnormal performance recently. The support attempted various troubleshooting options without success.. Resolution offered was to purchase a new device. However, being from UAE, I was not even eligible for a discount on replacement device. So "buying a new device" felt inadequate and lacked proper support.

 

Moderator Edit: Clarified subject

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1 Comment
Status changed to: Reviewed By Moderator
LizzyFitbit
Premium User
Fitbit Moderator
Fitbit Moderator
‎04-07-2024 15:01
‎04-07-2024 15:01

Hi @JesuD, and thanks for taking the time to share this product feedback about providing replacement and delivery options for UAE with us. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this product feedback receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

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