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Re design strap connector on Charge 2

Status: Not currently planned Submitted by on ‎12-04-2018 19:42
1 Comment (1 New)

Hundreds of reports of broken bands on your website.  The connector on Charge 2 is not designed for normal use.  I had the band replaced three times in 15 months !!  Pictures on your site show the connection point failure.  Please do a better job of design.

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1 Comment
Status changed to: Not currently planned
MarcelBK
Premium User
Moderator Alum
Moderator Alum
‎12-06-2018 03:32
‎12-06-2018 03:32

Hi everyone, thanks for sharing this suggestion. We're always striving to enhance Fitbit products and services, and we appreciate all of the input we receive from our customers. We do not currently have plans to release this feature. You can learn more about how Fitbit decides what suggestions get released in our FAQs. For now, we will leave this suggestion open for votes (and closed to comments) so that we can continue to track community demand over time. Thanks for taking the time to share your feedback with us and we will let you know if anything changes.  The bands were essentially redesigned on Charge 3.

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