Remove unearned step and floor badges

[followingsea]

Recently, my family and I rented a bunch of Jeeps and took them over some mountain passes in the Colorado Rockies. It was an amazing time. I had my Fitbit with me.

The roads were basically constructed of boulders and therefore pretty ...bouncy. At the end of both days, my Fitbit had registered 100+ flights of stairs. The second day I got my first 150 Flights badge. I would love, love, LOVE to have the badges for these days revoked. I didn't actually earn them and I don't like the idea of having a badge I didn't earn. And 150 flights of stairs is a tough one to earn legitimately. 😞

Can you all implement a way on the backend so that users can petition to have unearned badges removed?

Moderator edit: edit title for clarity and added labels

[Rich_Laue]

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@followingsea wrote:

Recently, my family and I rented a bunch of Jeeps and took them over some mountain passes in the Colorado Rockies. It was an amazing time. I had my Fitbit with me.

The roads were basically constructed of boulders and therefore pretty ...bouncy. At the end of both days, my Fitbit had registered 100+ flights of stairs. The second day I got my first 150 Flights badge. I would love, love, LOVE to have the badges for these days revoked. I didn't actually earn them and I don't like the idea of having a badge I didn't earn. And 150 flights of stairs is a tough one to earn legitimately. 😞

Can you all implement a way on the backend so that users can petition to have unearned badges removed?

Moderator edit: edit title for clarity and added labels

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I see no reason for Fitbit to implement thus feature, we hile i would think a lot of users would like this ability, it only has received 73 vores in over a year, compared to requists that had 73 votes in a mater of a few days

[Carroto]

I've earned ridiculous floor climbed badges while the fitbit was being delivered to me, as the previous owner clearly hadn't switched it off properly 😕 would be great to delete these and start from scratch properly!

[SunsetRunner]

I know what you mean. No visual incentive, I guess. They really need to fix
this.

[Rich_Laue]

With only 76 votes it doesn't look as of the Fotbit users would like the ability to remove steps amd floor badges 

[SunsetRunner]

How do I vote?

[Rich_Laue]

On the phone below the top post is votes =, click there. On tje pc it will be to the left

[Raldan]

Adding my voice to the chorus  I'm a new user and have a Charge HR.  I ride a motorcycle to work and in one day recieved 19000 steps and 178 floors. That got me a ton of badges that I can't delete. I now have no incentives to work towards, and no way to track my progress which is precicely what I bought this device for. I see here that this problem has been around for quite a long time with no meaningful response.  This is not encouraging.  My device is already set to dominant hand, so the only response I've seen given to others won't help. Please, you guys have sold enough of these to throw some money at programmers to address this issue.  Let's get it done. Perhaps you can make a badge for yourselves for correcting a common bug.  I'll even let you delete it when you're done.

[Hammkerklavier]

I hit 100+ floors on consecutive days, but my charge HR temporarily glitched and gave me 200+ floors on one day.  The floor counts are back to their correct amounts for the respective days, but now I have badges for 150, 175, and 200 floors -- very annoying.

The ability to delete badges is an incredibly easy fix.  Please implement.

[susanner71]

I climbed 120 flights today but received the badges for 125, 150, 175, and 200 flights. The flight count is correct, it awarded the badges without the stairs being climbed. I'd like to delete these bogus badges. The 200 flight badge has been my goal ever since I saw a friend with it, so I'd like to earn it legitimately.

[pjhenrygd1216]

 @Rich_Laue this is more of a problem with people who only have the fitbit one, not the wrist based devices as they dont' suffer from this issue as much or as often. its quite possible that the percentage of people that have the fitbit one is lower than all the others, thereby giving this a low count. however, i've never seen anyone go around to features and tell people that it shouldn't be implemented, particularly one that is simply a value-add, not removal. you lose nothing and only gain. if you don't want it, you wouldn't even notice. yet you seem to be actively campaigning against it. seems fairly negative to me.

in any case, this is a problem from an objective point of view. a device creates false data. the system should provide a way to remove it. its system design 101. people shouldn't have to request it. it should already be there. its a failure on fitbit's part. my guess is they're simply trying to push people to the more expensive devices instead of the simple fix.

[Rich_Laue]

In hindsight saying that a feature should have been implemented is easy to say. Thinking of every possable scenario while designing a system is not always possible.

[pjhenrygd1216]

What? No. In a system that records data without human interaction, false data is inherent. You need a way to remove that data. What scenarios are you talking about?

[shrls]

I've bought a fit bit second hand, and the data of my predecessor is still visible in my profile, along with the badges he (not I) earned. Please implement a way to remove these. Thanks!

[SunsetRunner]

I've had the same problem. Had a night where my fitbit went nuts and logged thousands of steps. Would love to be able to remove badges that I have not earned. 🙂

[Rich_Laue]

The problem:

Several have mentioned that spin receiving false steps, through several means, for me it was mobile track, for others Mountain Biking, or 4 wheeling, I'm sure there are more ways.

As soon as these false steps sync to the dashboard, Fitbit awards the badge.

Yes we can use driving to remove the steps but this does not remove the unremovable false bsdges we just earned.

A solution:

Delay the awarding of the badge until after midnight. Doing this would give is time to remove the false steps before the badge is rewarded

The main problem I see with being awarded badges falsely is that it is 100% in opposition to Fitbit's philosophy of having a social interactive network of Fitbit users.

What good is it when my to step day was 35k yet I have a 100k badge.

Where is the incentive to work for that 40K badge?

[Loobrush99]

This happened to me in Australia whilst driving all day on a v bumpy road - got badges I did not earn and would love to delete them. Can't believe this is still an issue after users first raised it in 2014. Please fix!

[Rich_Laue]

@SunsetRunner only thousands, on April 5, I received 2.9 million steps. Certainly the software should have relied this could not be. But the developers must have felt why check for something that can't happen.

[Tcfrustrated]

Unearned badges have been brought to this forum since 2014 and it still isn't fixed. Come on, the community has spoken and want this fixed.

[Rich_Laue]

Please give is the ability to remove these false badges, or at least let us be able to ask Fitbit to. Badges are awarded for encouragement, and not being able to remove these false steps are a discouragement.

Yes you say the badges are only awarded based on our accomplishments, unfortunately they are also awarded based on the programmers lack of foresight with what can go wrong.

Please explain to me why I should have to put up with a badge earned by walking 300,000 steps in 15 minutes, or even how someone would be able to?

To make matters worse the app says I need to start moving, what does it think I was doing during the time I walked the 1,334 miles that day? 

[DPWA]

This problem has been reported since 2014 and FitBit has not been able to find a way to allow the user to correct steps, remove badges, etc. Yet they keep coming out with new devices. Do the new devices have the same problem of reporting steps from driving, stairs from driving up mountains, etc? If so, it seems that someone in the company who is working on the user interface needs to be assigned to find a way to for the user to have some control of their own data.

[Rich_Laue]

To  be clear, every fitness tracker on the market may give extra false steps while driving, and any tracker that uses air pressure to determine altitude may produce false floors. This is also the reason pilots have to adjust their mechanical altimeter several times during a flight.

To me it is the developers lack of foresight in realizing that things may go wrong, then not admitting that they have. 

At the same time this request was made, so was the request to be able to remove false weight badges, guess which one is now implemented. 

[Alabamatick]

Yeah i got this the other day, somehow it said i got 2 billion steps in 1 day, the 29th of may it was a sunday, alazy day i actually only got 1556 steps that daym i noticed it a couple of days later, tapped it and it synced back to 1556, but i've still got all the badges, but the one i actually earned from the 21st (goal day) i still don't have, (ftw ) it happened to my mum also, but that was last december and we couldn't get it synced back

[stellarray]

I lost my fitbit a few months ago and was without it for a few weeks. I was very happy & grateful when FitBit support contacted me to say that someone had found it and turned it in. Unfortunately it seemed to have picked up a lot of steps, floors, & badges. I was able to go back and set all of those days to "driving" which mostly cleared out my weekly stats, but the associated ridiculous badges stuck around. So my profile now has badges saying I've done 200 floors in a day (and all of the underlying increments) as well as 25,000 steps in a day. I really don't trust any of the "lifetime" badges at this point either, since it seems like the activity on those "driving" days was only quasi-hidden, but still factors into badges (I have at least one lifetime badge that shows as earned during the weeks my fitbit was missing or "driving").

It's very demotivating having all these false "accomplishments" on my profile. There needs to be a way for users to manually delete these false badges, or to have "driving" overrides actually affect badges and all stats rather than only the step count displayed in the app.

[lhamilton1807]

I bought a used Surge and tied it to my account, having first read that there's no way to reset the Surge to factory conditions - my data would simply write over what was on the tracker.  What happened in reality was that everything from the previous owner was transferred to me.

I bought the Surge in June 2016, but I have a badge from January 2016, and other data going back to September 2015 on my account (which was also created in June 2016).  I want to remove the badges I didn't earn and erase the data from before the date I opened my account.

[stellarray]

 If I go to "my profile", I also can see a direct conflict in my badges versus "best days". Badges appear static but the "best" stats look like they may be taking into account days that I've overridden as "driving".