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Troubleshooting & Problem Reporting Tool according Fitbit device

Status: Reviewed By Moderator Submitted by on ‎12-01-2020 22:25
1 Comment (1 New)
A troubleshooting icon within the Fitbit app that has links for common issues specific to whatever device you currently have paired. Clicking on the each issue's link provides essential troubleshooting steps and finally, if none of the self-help resolves the issue, extract details and submit an email to support or generate a ticket to the support.

This is needed because:
I'm tired of wasting time on the phone with reps who don't fully understand what I'm saying, or I have problems clearly understanding their troubleshooting instructions, or I feel rushed to work through the troubleshooting steps and make mistakes when i can just follow the instructions at my own pace on the app.
I'd use this: Daily
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1 Comment
Status changed to: Reviewed By Moderator
YojanaFitbit
Moderator Alum
Moderator Alum
‎12-01-2020 23:31
‎12-01-2020 23:31

Hi @MarkNYC.2, and thanks for taking the time to share this suggestion about  adding the option to use a "Troubleshooting & Problem Reporting Tool" according the Fitbit device you have linked to the Fitbit app. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

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