Product Feedback

Snowman2k · ‎01-24-2021

Charge 4 notifications the ability to change the order, rather than the default list Moderator edit: Clarified subject

JamieD333 · ‎10-13-2018

I can barely see the battery indicator - please make it larger

Mlopez18 · ‎04-09-2019

It would be nice for the Bitmoji app be available for the Charge 3 also. One more thing a shortcut for aerobics. Moderator edit: updated subject for clarity

SunsetRunner · ‎03-31-2019

If possible please create a watch face for the Charge 3 that supports Dual time zones. Thoughtout the course a typical work day I often have to flip between the time zone that I live in and UTC time. Thank You.

AubreyFinn10 · ‎09-04-2022

Add walkie talkie mode to all of the fit bit models Moderator Edit: Clarified subject

AlanInAustin · ‎10-26-2018

I'd love to have a workout view on the Charge 2 and 3 that allows you to see distance, heart rate, and time (pace in addition would be fantastic) on one screen. Moderator edit: Updated subject for clarity.

ralrom · ‎10-21-2018

Hello, I just got my Charge 3 and like it, but I'd love to see this feature. Currently, once we enter apps, the only way to exit them is to use the haptic button. It would nice to also be able to swipe down from the top to exit them.

MelSt · ‎08-15-2019

It would be nice to be able to see the total day’s step count during the walk activity in addition to the steps since you started the activity! If I am trying to get to my goal steps for a day, I have no way to see how close I am after I have started the walk activity without going back and checking on my phone. Moderator Edit: Clarified subject and updated label

tpauser · ‎06-29-2020

Please allow manual firmware update on charge 4 either in the app or in the fitbit connect app please. Don't understand why we have wait 48 hours or more and keep syncing 40 times a day for update! No other device is this complex - also your online manual is out of date, says click on troubleshooting and check for updates. Moderator Edit: Clarified subject and label

Yonderboy · ‎02-22-2019

I think instead of just vibrating a couple of times when a call comes in, the Fitbit should constantly vibrate until you’ve answered the call. Not it only does it make it easier to identify the type of alert it is, but it makes it less easy to ignore.

gonegirl27 · ‎02-15-2019

Suggest a Scratch Resistant Screen (or a tie up with a screen guard company). I wear my Fitbit on my wrist 23 hours a day- and do my household and fitness activities with it. The Charge 3 screen is delicate and gets scratched easily- mine had a vertical scratch top to center within 24 hours of wearing it. Surprisingly the previous two fitbits I owned are still unmarked after years of use.

Grannyof3 · ‎08-21-2018

I love Fitbit; however, you do not offer discounts for anything. I went to Bed Bath & Beyond and tried to use my 20% coupon and Fitbit won't allow a coupon. None of the places I shop will allow coupons on Fitbit. I'm a senior and my husband is a veteran. I would appreciate it if you could give us at some discounted price. We love your products but there is no real incentive to purchase. I really want the Charge 3. On the order screen, it asks if there's a promo code. Nope. Not even to introduce a new product on the market. Just wishing you were a little more lenient on coupons. Moderator Edit: Title for Clarity

kowhaidusk · ‎02-01-2023

Please include a cadence calculator to add to a run session - and to be able to see it while running to keep cadence up and reduce heel strike running and injuries etc..

edith07 · ‎07-12-2019

I would like to see a Rose Gold Stainless Steel mesh band similar to the one which already exists for the Inspire band. I bought a "non-approved band in this color, and one of the links broke in such a way as to catch on several pieces of clothing and tear them. Also, the closure was magnetic and not secure. I would be willing to pay more for a well-made band and a secure closure. A black steel magnetic mesh wrist band too.

IgorKlun · ‎01-04-2019

I just switched from Surge to Charge 3 and I noticed Hiking is missing, any way to add it to my charge 3

welljim · ‎05-30-2019

The one thing everyone does ALL the time, is starting/stopping exercises. This was instant in previous versions, but in the Charge 3 it's buried under menus and swipes. I loved the feature and now I'm about to give up using my fitbit because it has become so cumbersome to use. Another super important thing is accuracy. Every time I get in the car to go somewhere, this thing keeps registering imaginary steps that I never walked. If I drive a lot in a day, it adds up to many imaginary consumed calories that it's almost useless to pay attention to. If you guys can't figure out how to accurately and reliably detect a vehicle ride and stop counting steps, at least give us a 2nd button to instantaneously turn off step counting until we get off the car. Why a dedicated button? Same point as above. People ride vehicles multiple times a day and digging under menus and swipes so regularly, is simply not practical: we'll soon give up using the feature. And a calorie tracker that thinks you are working out while in fact you are sitting on a chair, is probably not worth having. Moderator edit: Clarified subject

moviediva · ‎10-20-2018

Please make a clock face that just shows, Steps, floors,miles, calories , and minutes exercised, and battery life just make it look like the top part of the fit bit app. Moderator edit: Updated subject for clarity.

HallieR123 · ‎02-18-2019

If user wants to see steps, along with time/date then it should lock on steps every time you turn the watch display on. Not cycle through to floors climbed or exercise minutes, etc. User chose steps and it should always show the stat selected.

kway12k · ‎02-15-2019

Hi, Can you please consider changing the hour on the Charge 2 clock face for the Charge 3 so that from 1:00- 9:59 the hour is a single digit? I find it confusing to have a 0 next to a single digit hour. Thank you! Moderator edit: updated subject for clarity

Lorrel · ‎10-30-2018

Charge 2 would give meencouraging messages addressed to me personally but this feature does not seem to appear on Charge 3, I miss it. I liked my watch to feel that it was mine and not just an impersonal object. Also when I reached my step goal there would be several differing screens to celebrate but Charge 3 only seems to have one. Could you jazz up the messaging & encouragement on an upgrade please Moderator edit: Topic for clarification

BobStein3 · ‎04-30-2019

I would like the ability to turn the Charge 3 altimeter off. My Charge 3 records a crazy number of floors ... sometimes even while I am sleeping! Customer Support has replaced my Charge 3 and the replacement performs the same way. They cannot figure it out other than by saying that it must be "something geologic" that is causing it to happen and that the Charge 3 is "performing as expected". Frankly, I don't care about floor counts, but I do care that the erroneous data the Charge 3 records affects my calorie count for the day. I asked for the ability to turn the altimeter off since it doesn't appear to work well and Customer Support asked me to post my request here. I get the feeling that I'm not the only one with altimeter issues, so the ability to turn it off would be a benefit to both users and Customer Support.

asmusz · ‎10-06-2022

Go back to allowing quick-view to be disabled. Moderator Edit: Clarified subject

Obease_Duck · ‎04-10-2015

I have the Charge HR and I like the clock face with seconds, but would also love to have one that display the date (in MM/DD or DD/MM or full DD/MM/YY or DD_Mmm format) as well. Might be a tight squeeze, but maybe you can figure out a way to arrange all that info. Moderator edit: labels.

ethical · ‎12-30-2018

When using the exercise app, it allows you to change the main reading, but the small ones do not change. Also in exercise mode, the clock cannot be displayed (just like the old charge), which means you cannot see the actual time. The app should allow to view the time (just swiping or just like the other readings) and every time you swipe, when the big reading changes, the small ones also should change in different combinations. This will allow to optimize the users' experience allowing them to choose the best combination of data to display during a training.

k47djf · ‎12-16-2018

Greetings, can you please create a watch face with time (24hrs concept - military) date ( WED 24DEC18)? thank you.

Improv417G · ‎12-05-2018

I work as a sign languge interpreter and just purchased the Fitbit Charge 3. Not only does the tracker have me waking up with 40 steps everyday, and count me driving as some steps, but it also counts my signing as most of my steps. I never encountered this with the Alta I had originally because I could decrease the sensitivity level. With the charge 3, I already have it on my non-dominant wrist, but there is no way to increase or decrease the sensitivity on this model. I think it would greatly help those of us who move our hands a lot with more accurate counters. Thank you for considering this idea! Moderator Edit: Clarified subject

BelleFace · ‎04-08-2023

Emojis in the emoji/quick reply menu are tiny on Charge 5.

SaraFrey1 · ‎09-17-2019

I was messing around with the iPhone app and realized that there is a place to download watch faces and apps. The watch faces available looked really amazing and awesome. But I couldn't use any of them with my Charge 3. I was wondering if it were possible to roll out similarly amazing and awesome options for other users as well? P.S. A lot of the watch faces have colors to them - unsure if the charge 3 has a color feature but eh Moderator Edit: Clarified subject

Edin88 · ‎01-04-2021

After I raise my hand to see the time (or other relevant data) on my Charge 4 I have to wait at least one second for the screen to turn on. Make it more responsive. Moderator Edit: Clarified subject and updated label

moonchicago · ‎04-28-2022

Can you please have an audible alarm beep or a bell sound to the watch for alarms and or notifications? Now, I cant use the AMAZING 8 alarm feature without being buzzed all the time. Cellphones do that already. I need an audible alarm! Ideally, we could choose sound or vibration for any activity, notifications... Moderator Edit: Clarified subject

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Product Feedback

Able to change order of Charge 4 notifications

Larger battery indicator for Charge 3/4

Bitmoji clock face for the Charge 3

Dual time zone clock face on Charge 3

Adding walkie talkie mode on Charge 3

Charge 3: Run workout view with Distance, HR, pace on one screen

Swipe down gesture as back button on the Charge 3

Option to see today's stats during activities

Allow manual FW update for Charge 4 in the Fitbit app

Make charge 3 vibrate constantly until call dealt with

Scratch Resistant Face for Charge 3

Apply Discounts for Charge 3

Add cadence tracking to Charge 5

Charge 3 Stainless Steel Mesh Bands

Charge 3 please include hiking

1-Button Start for Activities with Vehicle Ride Deactivation Mode

Charge 3 Clock Face with all stats at the top

Lock clock face stat choice on Charge 3

Remove the zero from the clock face of the Charge 3

Encouraging messages on the Charge 3 addressed to me personally.

Ability to turn off the Charge 3 Altimeter

Turn off Screen Wake on Charge 5

Clock face with seconds AND date

Charge 3 exercise app view

24 hour time on charge 3 watch faces

Add step tracking sensitivity levels for Charge 3

Increase size of emoji quick replies on Charge 5

Fitbit App Gallery clock faces/apps for the Charge 3/4

Make Charge 4's screen more responsive

Audible alarm on Charge trackers