07-17-2025 07:56
07-17-2025 07:56
Fitbit randomly stopped syncing this morning. I've tried unpairing and re-pairing bluetooth, restarting the device, and then I finally tried uninstalling and reinstalling the app. On this last step, I now can't even log in with Google. I just keep getting a page saying "something went wrong". Also had the customer support line drop my call, and now I've been on hold for half an hour waiting to be connected to a human.
1. Is anyone else experiencing these issues today?
2. I feel like GOOGLE DESTROYED FITBIT with the acquisition... the customer service is non-existent and the constant sync issues and app glitches are killing me
Best Answer07-17-2025 08:06
07-17-2025 08:06
Same with me, Let me know if you get any solution from support. i'm trying as well
Best Answer07-17-2025 08:48
07-17-2025 08:48
you should be able to log in with Google now (lots of people were having this problem, but it went away in the last hour or so). My problem now is that I can't pair my fitbit with my phone anymore - "Bluetooth pairing is taking longer than usual. Please be patient. We're on it!"
"Longer than usual" implies that it will complete successfully at some point. For mine, at least, that hasn't happened. I tried restarting my phone and restarting my fitbit - after already reinstalling the app.
Best Answer07-18-2025 07:13
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07-18-2025 07:13
@magdalena_ There was a major Fitbit outage yesterday and everything should be working now. When things go haywire like this, you can check the Fitbit Status Dashboard.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
Best Answer