Trouble Getting Started - Authentication Error

[kevinbmccall]

I just got a Versa 2 and started learning about FitBit OS development. I was able to start developing on studio.fitbit.com but after closing my session and returning later I am no longer able to login.

When attempting to login to studio.fitbut.com on Chrome 80 I am stuck on spinner "Checking login..."

I am also unable to authenticate with the CLI when starting a new project and running `npx fitbit` on Mac OS Catalina 10.15.3 I see "No login information, starting login...Login failed: request" after being redirected by Chrome to a screen saying "Close your browser to continue"

Network Tab in Chrome dev tools shows 500 error. Here is one of the Sentry payloads:

{
    "project": "188605",
    "logger": "javascript",
    "platform": "javascript",
    "request": {
        "headers": {
            "User-Agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36"
        },
        "url": "https://studio.fitbit.com/"
    },
    "exception": {
        "values": [
            {
                "type": "APIError",
                "value": "API request to 'https://api.fitbit.com/1/user/-/profile.json failed with 500 ",
                "stacktrace": {
                    "frames": [
                        {
                            "filename": "https://accounts.fitbit.com/client.js",
                            "lineno": 1,
                            "colno": 11156,
                            "function": "MutationObserver.flush",
                            "in_app": true
                        },
                        {
                            "filename": "https://accounts.fitbit.com/client.js",
                            "lineno": 1,
                            "colno": 3278,
                            "function": "publish",
                            "in_app": true
                        },
                        {
                            "filename": "https://accounts.fitbit.com/client.js",
                            "lineno": 1,
                            "colno": 3549,
                            "function": "invokeCallback",
                            "in_app": true
                        },
                        {
                            "filename": "https://accounts.fitbit.com/client.js",
                            "lineno": 1,
                            "colno": 3405,
                            "function": "tryCatch",
                            "in_app": true
                        },
                        {
                            "filename": "https://studio-assets.fitbit.com/static/js/3.773a1b7b.chunk.js",
                            "lineno": 2,
                            "colno": 940819,
                            "function": "?",
                            "in_app": true
                        },
                        {
                            "filename": "https://studio-assets.fitbit.com/static/js/3.773a1b7b.chunk.js",
                            "lineno": 2,
                            "colno": 940668,
                            "function": "t",
                            "in_app": true
                        },
                        {
                            "filename": "https://studio-assets.fitbit.com/static/js/3.773a1b7b.chunk.js",
                            "lineno": 2,
                            "colno": 940107,
                            "function": "l",
                            "in_app": true
                        },
                        {
                            "filename": "https://studio-assets.fitbit.com/static/js/3.773a1b7b.chunk.js",
                            "lineno": 2,
                            "colno": 940530,
                            "function": "Generator.S.forEach.e.<computed> [as next]",
                            "in_app": true
                        },
                        {
                            "filename": "https://studio-assets.fitbit.com/static/js/3.773a1b7b.chunk.js",
                            "lineno": 2,
                            "colno": 939895,
                            "function": "Generator._invoke",
                            "in_app": true
                        },
                        {
                            "filename": "https://studio-assets.fitbit.com/static/js/3.773a1b7b.chunk.js",
                            "lineno": 2,
                            "colno": 940107,
                            "function": "l",
                            "in_app": true
                        },
                        {
                            "filename": "https://studio-assets.fitbit.com/static/js/6.d7e2d6c3.chunk.js",
                            "lineno": 1,
                            "colno": 115964,
                            "function": "?",
                            "in_app": true
                        },
                        {
                            "filename": "https://studio-assets.fitbit.com/static/js/6.d7e2d6c3.chunk.js",
                            "lineno": 1,
                            "colno": 124434,
                            "function": "Response.E [as throwForStatus]",
                            "in_app": true
                        },
                        {
                            "filename": "https://studio-assets.fitbit.com/static/js/0.fde7d553.chunk.js",
                            "lineno": 2,
                            "colno": 69365,
                            "function": "G.context",
                            "in_app": true
                        },
                        {
                            "filename": "https://studio-assets.fitbit.com/static/js/0.fde7d553.chunk.js",
                            "lineno": 2,
                            "colno": 69731,
                            "function": "G.o",
                            "in_app": true
                        },
                        {
                            "filename": "https://studio-assets.fitbit.com/static/js/6.d7e2d6c3.chunk.js",
                            "lineno": 1,
                            "colno": 124504,
                            "function": "G.<anonymous>",
                            "in_app": true
                        }
                    ]
                }
            }
        ],
        "mechanism": {
            "type": "generic",
            "handled": true
        }
    },
    "transaction": "https://studio-assets.fitbit.com/static/js/6.d7e2d6c3.chunk.js",
    "trimHeadFrames": 0,
    "tags": {
        "fetch.status": "500"
    },
    "extra": {
        "session:duration": 9815
    },
    "breadcrumbs": {
        "values": [
            {
                "timestamp": 1580853612.846,
                "type": "http",
                "category": "fetch",
                "data": {
                    "method": "GET",
                    "url": "https://api.fitbit.com/1/user/-/profile.json",
                    "status_code": 500
                }
            }
        ]
    },
    "environment": "production",
    "release": "release-63",
    "event_id": "4a544fea0079441d8c0b356a1367d7bd"
}

And here is the response from the 500 error request:

{
    "errors": [
        {
            "errorType": "request",
            "fieldName": "n/a",
            "message": "Cannot open connection\nPool state:  jdbcUrl=jdbc:mysql://prod-api-master.site-ops.fitbit.com:4417/api?statementInterceptors=com.fitbit.hibernate.mysql.ZipkinMysqlStatementTracingInterceptor, numIdle=0, numBusy=6, numUnclosedOrphaned=0, numInUseByStatementDestroyers=6, numTotal=6, maxSize=6, numWaiting=30, numPendingTasks=0, numActiveTasks=0\nSQL query was ???"
        }
    ],
    "success": false
}

I have tried clearing site data on Chrome several times to request new auth tokens. I have also tried using Safari.

Thank you for your help!

- Kevin

[JonFitbit · Accepted solution]

There seems to be a temporary issue with the Fitbit backend. https://www.fitbitstatus.com/

[kevinbmccall]

Oh nice, I should have checked status haha, thanks @JonFitbit!