Watch face cannot be installed on my device

[yeliabh]

I published my watch face on Saturday, and it still says its waiting for review by Fitbit. Apparently I can use the private link to download it onto my versa but when I use the link it says "This clock cannot be installed on your device.". How long does it take for Fitbit to approve a watch face? 

[JonFitbit · Accepted solution]

The private link should always work, regardless if the app has been approved or not. This message can mean that your Fitbit mobile app is not up to date, your device is not running the expected firmware version, or the app wasn't built for the currently connected device.

[yeliabh]

I don't know what or how to change the firmware version of the clockface. I built the watch face for the Versa so I don't know why it isn't working on my versa lite. My app is up to date as well. I still can't get my watch to work with the private link. I have tried changing the version to 3.1 but still not working, it just keeps saying Error Build ID 0x045d5c341b23ea75 already exists.

[yeliabh]

I figured out the Error message but I don't know what version to use. 

[yeliabh]

I can't download my clock face onto my Versa Lite and I don't know what's wrong. The version I'm using is 3.0.0 and I still don't know what I am doing wrong. Everything seems to be correct within the Gallery App Manager but every time I use the private link it still says This clock cannot be installed on your device. My app is up to date, I have no idea what is wrong. 

[JonFitbit]

If you want to install on Versa Lite, you need to build the app using SDK 3.1 and target "gemini".

https://dev.fitbit.com/blog/2019-03-18-announcing-fitbit-os-sdk-3.1/

[yeliabh]

Thank you!! 

[spencerscelfo]

well i do not know how to install from private link can you tell my how?