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A problem with synchronizing data and transferring it to the application.

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‎10-15-2023 01:24 - last edited on ‎03-14-2025 20:12 by Fitbit Moderator

‎10-15-2023 01:24 - last edited on ‎03-14-2025 20:12 by Fitbit Moderator

Sense 2 software version: 60.20001.184.52

Hello.

On my sense 2 watch, I have observed problems with data synchronization, but most towards the watch, because the statistical data that the Fitbit app collects for a given day (e.g. Sleep) is not displayed on the watch if I do not force the data synchronization myself. As for me, it should work so that every now and then the watch itself should update these statistical data and display them on the fly.

Another problem is that the Weather app on the watch crashes, because sometimes it can display a message to grant the Weather app permissions (and they are granted from the very beginning)

Update 16102023

I am attaching screen shots below showing the problem with the Sleep function and today I noticed another problem that the Sleep app as well as some other apps on the watch have stopped downloading app data. In order for the apps to become conscious I have to restart the watch.

Screen 1: 😚

Screen 2:

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