Accidentally paired my new fit bit to my daughter's account.

[Acacia22]

Hi there. 

I got a Fitbit Sense 2 today and I was too excited so I accidentally paired it to my phone which has my daughter's Versa 3's account.

I would like her data to be saved and the email address I signed her up to remain the same but I would like to use my new Fitbit and don't know how to back up the steps to take the Sense 2 off the account and just restore her Versa. 

If I know how to do this, then I'll create a new account with a new email address for my Fitbit. 

And then pair her Fitbit to another device. 

Any help is so appreciated. 

[JohnnyRow]

First question: Did you create a new account for yourself with a separate email, or use add your Sense 2 to your daughter's account?

[Acacia2226]

I'm so grateful for your help. 

I added my sense 2 to my daughter's account on my phone. Face palm.

So I now paired her versa with her iPad and that's all good, but even though I uninstalled the Fitbit app and reinstalled it on my phone, it will only populate Sign In and not Create Account. I can't find any way to create a new account from the app on my android phone. It just has two options:) sign in with Google, or 2) sign in with Fitbit. 

[Acacia2226]

As you can likely see, I've used a new email address to attempt to attach the new email address with my new sense 2 Fitbit on the web. But it only gives me my name and the newer email address and no option to create a password here so that I can log in on the app on my phone.

But above it sees that I'm not my daughter as she is Acacia22 and I'm Acacia2226.

I'm so confused. 

[JohnnyRow]

First, don't worry about what device it is on.  Account/passord is the key.  Give me a minute to figure these out.  As long as you each will have separate device , will be okay.

[JohnnyRow]

When you first added new Sense 2 to your phone, did it say, you already have Sense on this account, do you want to replace it, or something like that?

[Acacia2226]

Thank you so much! I was able to use Google to create a new account! I appreciate your help so very much! You are truly so so helpful and generous!

[JohnnyRow]

If you are logged into your daughter's account, you should be able to log out, then create a new account.  To get to log out, tap your profile picture to get top your account page with "log out' option at the bottom.

But I can't follow what you are doing with switching account names.  I fear you are just adding complications.

[JohnnyRow]

As long as you think you are working now, good for you. I suggest you make sure alerts for each of you are going the right place.  If not, might have to check bluetooth settings on each device as alerts come from phone/tablet, not from fitbit.  And check that daughter's history is still there, and you don't have her history.