Android app only partially syncing

[Waltz06]

Sense 2 and app is only syncing certain data - active mins, sleep. It intermittently tracks steps but doesn't back date the data so yesterday says 1493 steps but I did over 10k and today 2458 steps on app and 8k on watch. No cardio load data for 2 days either. 

I've tried all the trouble shooting suggestions and nothing has worked. 

Any ideas? 

[ManuFitbit]

Hi @Waltz06. Welcome to the forums. 

Thank you for providing the information regarding this difficulty that you are experiencing with your Sense 2 and for the troubleshooting steps that you already did.  

Please confirm if you are using Mobile track. It is a service that allows you to count steps using your phone even if you forget to wear your Fitbit. If that is your case, Mobile track will add the steps recorded by your phone to the Fitbit app. You can "unpair" Mobile Track from your account.  On your Fitbit app go to the upper left corner, on the phone and device icon. Click on your phone icon and on the 3 dots and choose "unpair".

Regarding the cardio load data, can you confirm that you are using the latest version of the Fitbit app?

Please take a look at the information regarding cardio load.