App notifications Blank

[Davew27]

I have made sure that I have the latest version of the Fitbit app I have removed my sense 2 and reinstalled it to the app but I’m not receiving text or WhatsApp messages and when I open the ‘app notifications’ page it’s blank. I’m using the latest version of iOS 

[Guy_ · Accepted solution]

Hi @Davew27 - see this link for special things on iOS.

[MaCrisGBFitbit]

Hi @Davew27 and @Guy_ !  It’s nice to see you around!

I'm sorry to hear that your app notifications list is blank.  Thank you for letting us know that you have the latest version. 

In this case please try to offload your app:

1. Open the Settings app on your iPhone.
2. Tap General and then iPhone Storage.
3. Scroll through the list of apps and tap in the Fitbit app.
4. On the Fitbit app's information screen, tap Offload App.
5. Confirm by tapping Offload App again in the pop-up menu. 

[Davew27]

Hi thank you for the info, I did what you suggested and then reinstalled the Fitbit app but the App notifications screen is still empty. Any other ideas would be appreciated.

thanks Dave

[Guy_]

@Davew27 - you will only see apps in the list if there is a pending notification on the phone for a specific app and it's settings are set right.

Open app notifications only when there is a pending notification on the phone.

[Davew27]

Hi, I’m also not getting any notifications on the watch (I used to) even though I’ve enabled it. 

[MaCrisGBFitbit]

Hi @Davew27 !

Thank you so much for your reply.  Thank you for your willingness to follow the suggested steps.

Since the provided steps didn't seem to work for your specific situation I can recommend you to contact our Support team since they have more tools that might be helpful for your case.

@Guy_ thank you very much for all your support.

[Davew27]

Hi
Thank you for your support

Regards

Dave