Bought a new dysfunctional fitbit, and am only getting a refurbished replacement

[NoahKl]

I bought a new Fitbit a few weeks ago, and it didn't work properly from the very start which I reportet right away. After endless back and forth they agreed to replace it, and now are sending a refurbished one. Sorry if that seems petty, but I don't think it's acceptable to charge me full price for a new, not working watch, and then not replace it with a new one. I'd see the point if I had had it for a year, but it was 2 weeks. I am defenitely never going back to Fitbit again after this one inevitably will break within the next 10months, it's really just a scam at this point. 

[Odyssey13]

Hi @NoahKl it's unfortunate that this happened to you, but Fitbit does try to send new products out when they have them in the warehouse to give them.

More on warranty replacements - click to read

[NoahKl]

They are a massive corporation, why would they need to send a refurbished watch after I return a brand new one I paid full price for? There is no way they don't have thousands of new ones. I get it's important to recycle this stuff but not when I pay full price, and get a faulty product, return within two weeks, and this is my replacement. That's just not acceptable.

[MYM24]

My new FitBit Sense 2 worked great for 3 weeks.  Went to charge it and it stopped syncing.  Google agreed to replace it. I was advised to send everything back, which I did. Today, I received the replacement -- a refurbished device and nothing else.  Currently on with the THIRD Google Support person. Hoping to get a replacement band and charger.  As for the whole refurbished thing, I got "When it comes to refurbished devices, depending on available inventory, we might send a factory-certified refurbished product as a replacement as stated in our warranty.  These are typically products that were returned to Fitbit unused."  I clarified that "refurbished" does not mean unused.  Then I got, "I get your point. The product is tested and determined to work like new, with minimal wear and tear."  Thus, I pointed out that "like new" is not the same as new.  Ugh.