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Brand new Sense 2 is not tracking heartbeat and sleep

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‎02-12-2024 05:23 - last edited on ‎02-13-2024 06:00 by Fitbit Moderator

‎02-12-2024 05:23 - last edited on ‎02-13-2024 06:00 by Fitbit Moderator

Just got my new Sense 2 less than a week ago. Made sure to fully charge it before putting it on Friday afternoon. Here we are Monday morning and no heart beat once, no sleep tracking, nothing. The screen looks great, the watch is comfortable and easy to wear. But the reason I went with the sense 2 over a smartwatch specifically for these features. Needless to say, pretty disappointed. Any help would be appreciated. I've reset the watch and made sure it's up to date as well.

 

Moderator edit: edited title to clarity

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‎02-13-2024 06:03

‎02-13-2024 06:03

Hello, @T_1218, welcome to the community!

Thanks for letting me know this situation in regards to the heart rate and sleep tracking on your Sense 2.

I was able to confirm you contacted support via chat, if you have any other questions or concerns, my best recommendation would be to contact them.

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