Brand new Sense 2 restarts every time I try to enable On-wrist calls with iPhone 12 Pro

[PFunk420]

I set up my new Sense 2, paired it with my iPhone 12 Pro, updated the firmware, and set up Alexa.

Then when I:

1. Go to "Set up on-wrist calls"
2. Start Setup
3. Go to Bluethooth settings
4. Touch Sense 2 Calling
5. Pairing fails and sense 2 turns itself off and back on

I tried factory resetting the device and re-updating the firmware, power cycling my phone, forgetting device in bluetooth and setting it back up, turning bluetooth on and off, and nothing works.

[Guy_]

Hi @PFunk420 - thanks for the precise description, it could be a watch fault as this procedure should work without restarting.

As it's under warranty take it back for a refund and get a Sense with more features instead, much less problematic though still has some issues.

[Bsqrd]

I have the same issue with my Galaxy S21.  It setup Bluetooth just fine, not Pairing for calls.  I can even get a pairing code but it still fails and the watch restarts. the app never loads the Sense Controls under Bluetooth devices either.  So do we have an app bug or a firmware issue?