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Brand new Sense 2 won't connect

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‎09-30-2023 14:38

‎09-30-2023 14:38

I bought a new Sense 2 because my Blaze stopped syncing 2 weeks ago and once I removed it, I couldn't even reconnect it. Now I have this brand new out of the box Sense 2 that won't connect either. It won't get past the "4 digit code" part because nothing ever pops up. What am I doing wrong? Everything is up to date, my phone is compatible and still receiving app updates. I'd hate to think I just wasted money on a new watch I can't use.

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1 REPLY 1

‎09-30-2023 18:20

‎09-30-2023 18:20

@RRKnight You try to connect with a Google Account not your old Fitbit account? How to move from Fitbit account to Google account is described here.

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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