Burnt calories decrease after sync

[Yaelkt]

Hello,

I’m having an issue with my Sense 2. After syncing with iPhone the calories burned decreases. For example this afternoon I had over 1700 calories burned. I synced in the evening with my app and suddenly it changed to 1200 both in the app and in the watch. This is not the first time that it’s happened. Sometimes it works itself out the next day and sometimes it does not. Unfortunately I cannot provide any screenshots as this is unpredictable and happens randomly. I saw several unresolved posts on the issue in this forum. Could you please provide a resolution. 

[Guy_]

Hi @Yaelkt - possibly did you check in the the device (connected to) page of the Fitbit App if your phone is also connected to your account and if so remove it.

[Yaelkt]

Hi @Guy_  yes my phone was connected. I removed it as you suggested but the issue still isn’t fixed, in fact the same thing happened this morning. I had over 1300 calories burned on my watch after my morning workout. When I synced my app it dropped to 700 calories! I lost 600 calories from the sync. Not sure if I can continue using Fitbit like this when it’s so unreliable. Do you have any other ideas? 

[Guy_ · Accepted solution]

@Yaelkt  - it won't retroactively fix things.

You may need to sync then Logout of the Fitbit app, swipe off the active window and clear storage cache and force stop the app in Android before logging in again.

[Yaelkt]

Hi @Guy_ , many thanks for the support. I followed your instructions and today the issue is not recurring. I’ll follow up in case it does but for now it seems to be resolved.