Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Call notifications and sync stop working after a period of time on Sense 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

I have an ongoing issue with my Sense 2.  I had the same issue previously with Versa 2 and hoped it would have gone away when I upgraded to the Sense 2.  When I set the Sense 2 up initially, everything works fine.  When I get a phone call, the notifications on the watch work fine.  However, after a period of time (not really sure how long but probably varies and probably a couple of weeks or a month), the notifications stop working.  This is annoying because I usually have the ringer on my phone switched off and so I end up missing calls.  

When this problem occurs, the only way I can reliably get it to work again is to restore to factory settings and start the registration process over again.  Just disabling and re-enabling Bluetooth doesn't work.  Removing and adding the Sense 2 from the Fitbit app doesn't work either.  Usually when it is in this state, there is a sync problem between the Fitbit app and the Sense 2, so it is more than just the call notifications, it is a wider issue but the call notifications is the one that impacts me most.  It is really frustrating.  Is this a known issue or is there a quicker workaround for this than having to do a full reset, which is very time consuming.

My phone is an iphone 11 and is fully up to date from an OS perspective.  

Best Answer
0 Votes
3 REPLIES 3

If your Sense 2 is in  "Do not Disturb" notifications will not come. You may check if that is the case.

Best Answer
0 Votes

Thanks for the response.  However, I don't use either the do not disturb or sleep modes.  It just seems to be that the Bluetooth connection stops working after a period of time.  It could also be an issue with the iPhone but that issue doesn't happen on any of my other Bluetooth devices connected to the iPhone.

Best Answer
0 Votes

I have the same issue. I lose the Bluetooth connection when I charge my Sense 2 and also intermittently for no reason. 

Best Answer