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Can't change the settings on my Sense 2

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‎05-29-2023 08:35 - last edited on ‎05-30-2023 04:51 by Fitbit Moderator

‎05-29-2023 08:35 - last edited on ‎05-30-2023 04:51 by Fitbit Moderator

Watch settings, brightness, motion etc, not responsive.  Can not change.

 

Moderator edit: clarified subject.

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1 BEST ANSWER

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‎05-30-2023 04:52 - edited ‎05-30-2023 04:52

In response to Guy_

‎05-30-2023 04:52 - edited ‎05-30-2023 04:52

Hi there, @PLamberton. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense 2. 

As @Guy_ has mentioned, it seems that you've set your Sense into Sleep Mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎05-29-2023 19:28

‎05-29-2023 19:28

Hi @PLamberton  - this could be because the watch is in sleep mode.

Pull down on the watch face and turn off all icons.

Author | ch, passion for improvement.

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‎05-30-2023 04:52 - edited ‎05-30-2023 04:52

In response to Guy_

‎05-30-2023 04:52 - edited ‎05-30-2023 04:52

Hi there, @PLamberton. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense 2. 

As @Guy_ has mentioned, it seems that you've set your Sense into Sleep Mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer