Can't connect a Charge 5 with a Sense 2 on the same account

[Cinrosier]

I read somewhere you could have a charge 5 on the same account as a sense 2. But obviously not. Very frustrating.  I used to be able to have 2 devices on one account. Anyone find some sort of hack or something for this.

Moderator Edit: Clarified subject

[t.parker]

There is no hack. It's just not possible with modern Fitbits.

[Cinrosier]

Thank you. 

[MarreFitbit · Accepted solution]

Hi there, @Cinrosier. Welcome to the Community Forums. Thanks for the details provided in your post. I understand how you must be feeling. 

As @t.parker has mentioned, you can't connect multiple devices that use an app gallery to one account. For Fitbit Charge series, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch, only connect one of these devices to your account at a time. For more information, see Can I use more than one Fitbit device with the same account?

I've moved your post to the Sense 2 board for organization purposes. 

[NickFix]

So..if you go to the link you provided, it lists what cannot be used - which is NOW every device that Fitbit has EXCEPT the Ace 3...which is forced to the family setup.

So to be clear, what you _really_ mean is you CANNOT attach two devices anymore.

This is bull**ahem**.  It didn't use to be an issue.

Watches do not work on desk treadmills.   My arm isn't swinging.   You are essentially telling me I can't have a watch because you've arbitrarily decided to not allow multiple devices anymore.  And don't tell me this is a technical issue - I've been writing code for 25+ years.   The only issue here can be bad code or bad management.

[asiayeah]

Hilariously, there is a feature request for this missing functionality for years. It has received thousands of user votes and of course it's not yet on the roadmap.

Allow multiple devices on the same account (Sense/... - Fitbit Community