Cancelling a free subscription to Fitbit premium

[Marycruicshank]

I accepted a free subscription to premium when I replaced my sense two. Trying to cancel is beyond frustrating. I was unable to cancel without changing to Google and using an additional address to verify. I did this but  am still unable to cancel. It offers me the chance to renew but not cancel. Does this mean it’s not automatically renewed? Email said it would unless I cancelled. I have spent hours going through every possibility but no luck. This has put me off Fitbit. 

[AMMASDM]

do you have a android or apple phone?

[Talahthas]

Welcome to the Fitbit community, @Marycruicshank!

If you you want to cancel your Fitbit Premium subscription, please have a looker look at 'How do I manage or cancel my Fitbit Premium subscription?' following this link:

What should I know about Fitbit Premium? 

[Marycruicshank]

Apple 👍

[Marycruicshank]

Hi I have done this and it takes me eventually to page that allows me to
renew and not cancel. It’s getting me down now. Cannot get forward with
this!

[Heather-S]

@Marycruicshank Have you tried canceling through the Apple app store? Go to the app store, tap on your profile photo, tap again where your email address is listed, then tap on Subscriptions to see if it is there. 

[Marycruicshank]

Yes I’ve tried but it only offers me the option to renew not cancel.