Cannot Connect to Bluetooth / App

[MARS_AU]

Hi

Extremely frustrated.

Factory reset on Fitbit Sense. Just keeps shopping logo (no matter what you press or how long) saying download app.

Uninstalled and Reinstalled app.

Turned phone off/on as well as Bluetooth…. Numerous times.

Sense is not discoverable on app or in Bluetooth setting. (Only 2 other devices on Bluetooth, not connected)

Wont sync, pair anything… 

Yet my partner happens to turn his phone on and it asked HIM to connect to the Sense. He didn’t and turned Bluetooth off… (he’s Android, I’m iPhone 12)

So why pray tell, will it not work for me?

HELP, appreciated!!

SOS

[HENGNG]

Fitbit watch is unreliable. device breakdown after nearly 1 year.

The warranty service is poor and customer care is lousy.

I regret to use FItbit... Garmin is a better brand.

[MARS_AU]

Ahhhh it is super annoying!

Im going around in circles & can’t afford a new device at this stage or wise I’d probably just jump ship.

Thanks for responding 

[JuanFitbit]

@HENGNG , thank you for your feedback. 

@MARS_AU , A warm welcome to the Community! Thank you for your message. 

Please make sure that you have a strong internet connection and the latest Fitbit app installed. 

Please follow these steps, some you have already done, but the order is important:

• Restart your Sense 2.
• Please on the phone, go to Settings>Bluetooth and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone's operating system version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn the Bluetooth on again, but DO NOT try to connect to the tracker from there.
• Go on the app. From here, try setting up the tracker as a new device.

[MARS_AU]

I’ll give it another go & see if it works but I have already tried this, and I cannot restart the Sense as it is showing/asking to download the app on its screen….

Thanks for the response, any other ways to link these would be appreciated.

[Myeverzoo]

Mine is doing the exact same thing. I'm at a loss as to what to do next. It's just displaying the logo on all the time.