help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot receive call notifications on Sense 2

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2022 23:54 - last edited on ‎10-17-2022 18:05 by Fitbit Moderator

‎10-15-2022 23:54 - last edited on ‎10-17-2022 18:05 by Fitbit Moderator

Started using sense 2 just a couple of days before and I am unable to receive call notifications on watch, set the battery optimization setting, background activity on etc and no luck! Also unable to send voice replies to watsapp message despite the feature. Not at all happy with my first fitbit purchase! Please guide where I might be going wrong?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-17-2022 18:15 - last edited on ‎07-25-2023 03:55 by Fitbit Moderator

‎10-17-2022 18:15 - last edited on ‎07-25-2023 03:55 by Fitbit Moderator

Hi there, @Latika18. Welcome on board.

Thanks for bring this to our attention. I understand how frustrating this has been and appreciate the steps tried prior to posting. Beside the call notifications, are you able to receive other notifications such as text and app? If not, make sure the DND or Sleep Mode is turned off by swiping down from the clock face on your watch to access the quick settings.

If the issue still persists, please give a try to the troubleshooting steps described in this help article and keep me posted on the outcome.

In regards to the voice replies, are you getting WhatsApp notifications? If so, do you see an error message when trying to respond to the message using voice-to-text? In the meantime, open the Settings app on your watch and check if the Microphone setting is turned on.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎10-17-2022 18:15 - last edited on ‎07-25-2023 03:55 by Fitbit Moderator

‎10-17-2022 18:15 - last edited on ‎07-25-2023 03:55 by Fitbit Moderator

Hi there, @Latika18. Welcome on board.

Thanks for bring this to our attention. I understand how frustrating this has been and appreciate the steps tried prior to posting. Beside the call notifications, are you able to receive other notifications such as text and app? If not, make sure the DND or Sleep Mode is turned off by swiping down from the clock face on your watch to access the quick settings.

If the issue still persists, please give a try to the troubleshooting steps described in this help article and keep me posted on the outcome.

In regards to the voice replies, are you getting WhatsApp notifications? If so, do you see an error message when trying to respond to the message using voice-to-text? In the meantime, open the Settings app on your watch and check if the Microphone setting is turned on.

Best Answer
0 Votes