Cannot setup Sense 2 since screen is black

[Nerji]

Just received my Sense 2 in the mail today and plugged it in to charge. My phone detected it immediately and asked to pair it. When trying to pair the Sense 2 the screen never displays anything. I press the button on the side, tap the display a few times, nothing shows. Not even something to indicate it's charging. Am I doing something wrong? Is my new device broken?

Moderator Edit: Clarified subject

[Nerji]

I called Fitbit yesterday and they are having me send it back and replacing it so I guess it was defective 😞

I'm pretty irritated as I was excited to start this new walking program. But now I need to send it back THEN have them send me a new one and I am hoping it works when it gets here. It was this or an Apple Watch and I went with Fitbit since I've used them forever (and have a charge HR returned in the past as well). Now I'm not sure what to do and just irritated 😞

Moderator Edit: Merged replies

[GameOn]

I'm really sorry to hear that you're having a similar situation as I. I don't understand. I've gotten angry. I've been nice. Nothing works. Now. I just feel very disappointed like a father whose kid did something really wrong.

[LizzyFitbit]

Hi there, @GameOn. Welcome to the forums, @Nerji.

Thanks for the details provided, and every troubleshooting you've tried prior to posting. I understand where you're coming from and I'm sorry you've gone through this situation. Fitbit constantly works to improve our devices and the experience with them, and the input we receive from our members is a big part of the process. Please know your feedback is appreciated.

@Nerji Because you got in touch with our Support team, please keep an open communication with them in order to receive more information about your case. I'm sure they'll continue helping you with this matter.

[namilotti]

I'm having exactly the same problem. 
Just not working and I regret this buy a lot already.

[Nerji]

Give support a call, they were pretty easy to work with on the phone. As for this thread, someone muddled my subject so it no longer says what the issue I was having and keep removing my best answer selection.

[LizzyFitbit]

Hi there, @Nerji. @namilotti Welcome on board.

@namilotti Thanks for joining this thread. I was checking your details and it seems you already have a case created. I'm sure our team will continue helping you with this matter, so please keep an open communication with our Support team.

@Nerji Thanks for your suggestion. In regards to your inquiry, let me explain the title of a thread that was edited so it can better reflect your question, and other members can share their thoughts about it. Nevertheless, I appreciate the time taken in sharing your feedback.