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Cardio Load and notifications not working on my Sense 2

‎04-22-2026 04:44 - last edited on ‎04-22-2026 04:59 by Fitbit Moderator

‎04-22-2026 04:44 - last edited on ‎04-22-2026 04:59 by Fitbit Moderator

Has anyone else noticed that the fitbit app is losing features? For example, the cardio load is now gone (started for me on April 21) and now exercise history no longer loads. I have a sense 2 and Samsung S23+ phone. App has been uninstalled and reinstalled, the sense 2 was working fine, but now doesn't receive notifications, and cardio load is now stuck at "no target". It's like the whole system is just full of glitches that add on over time.

Moderator Edit: Clarified subject

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4 REPLIES 4

‎04-22-2026 05:14

‎04-22-2026 05:14

Hi there, @dcepi. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Cardio Load information is not loading and your Sense 2 is not receiving notifications. I understand your concern, I will do my best to help you with this!

Regarding cardio load, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

About the notifications, may I know which notifications are not coming through? If you haven't done so yet, you can refer to:

Maria | Community Moderator, Fitbit


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‎04-22-2026 05:20

In response to MarreFitbit

‎04-22-2026 05:20

Hello MarreFitbit,

I have figured out the notifications. For some reason, every app was switched off. I have now fixed that.

The Cardio Target Load link you sent me did not help. It still shows my history, but it just stopped working since April 21, 2026

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‎04-22-2026 05:38

In response to dcepi

‎04-22-2026 05:38

@dcepi I'm glad to hear that you were able to solve the issue with your notifications. 

Regarding the link I sent you, please note that it's not for something related to cardio load, it's for you to contact customer support and get further assistance. Is the link broken? I check it and it's working for me. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-22-2026 08:19

‎04-22-2026 08:19

I have pretty much the same problem for weeks (cardio target stuck on 3-22) and have tried the same solution (delete and reinstall). No one gets back to me however. 😞

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