Completely stuck... No bluetooth connection and failing app

[robertvanhall]

Hi there,

I'm completely lost with my Fitbit Sense 2.
My old one broke, I got a new one replaced and now the problems started.
My Fitbit app telles me that I haven't migrated my Fitbit to a Google account from my Fitbit account yet.
But I can't do that anymore, because my Fitbit account was disabled by Fitbit/Google.
That means I can't register my new Fitbit Sense 2.

To make things worse: I can't connect my Fitbit to my iPhone via Bluetooth, the thing never appears in my Bluetooth screen on my iPhone.

Would anybody know a solution for these issues?
I have already contacted support, but they haven't come up with a solution yet.

Cheers, Robert

[LokeAa]

@robertvanhall have you been in contact with Fitbit Support and asked them to reactivate your Fitbit account? It happened to me in January 2020. We were never able to figure out what had happened and after some back and forth I didn't bother and asked them to delete my email so I could register as a new user with the same email If you are registering as a new user, you must use your Google account. The downside is of course that you lose all your Fitbit data.

Regarding your Bluetooth problem - In Settings -> Bluetooth, check to see if your iPhone is connected to any other devices. If it is, tap the information button  then tap Disconnect. Connecting to multiple Bluetooth devices simultaneously can interfere with your iPhone’s ability to pair with your Fitbit. If that does not do the trick -  try turning Bluetooth off - wait for approx 10 seconds - and turn it back on again. This will reset the connection and hopefully allow your Fitbit to connect.

[robertvanhall]

@LokeAa 
Thank you very much for your reply.

Yes, I have contacted Fitbit Support, they were going to contact me with a solution, but I haven't heard of them since last week.
Support told me that they had disabled my old Fitbit account and that it could not be restored.

I tried a lot of options with Bluetooth, but unfortunately with no result so far.

Guess I have no other choice than to wait until support comes up with a solution.

[LokeAa · Accepted solution]

@robertvanhall 

Since support has determined that they can't recover your account, I wouldn't hold my breath waiting for them to get in touch...To install the device:

• Connect your Fitbit device to the charger before beginning the setup process.
• Download the Fitbit app from  Apple Store
• Open the app - tap "Sign in with Google account" → "Continue as a new user → "Choose your Google account", or create a new one
• Follow the on-screen instructions to create an account and hopefully also get your device paired with your phone

[robertvanhall]

@LokeAa 
This was exactly the info that I needed.
Thank you very much!
Even today Fitbit support couldn't help me. That's why I was superhappy that your workaround worked.
Cheers, Robert