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Couldn’t sync Sense 2

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

My Sense 2 couldn’t sync since May 7th 2026, even after updating the newest version of Fitbit app.
I used Fitbit for almost 15 years, I don’t understand every single bug happened with any product lines.
After Fitbit cut its community features, I lost my Fitbit friends from all over the world, which is extremely disappointing! And now I couldn’t even sync data. I don’t know why I don’t switch to another brand!

 

Moderator edit: clarified subject.

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yesterday

yesterday

Welcome to the community forums @sunminwen198903. 

Thank you for taking the time to share with me this feedback regarding your experience with Sense 2. 

I am truly sorry to hear about the issue you've been experiencing with your device. Thank you for confirming that you are running the latest version of the app.

I completely understand your frustration and how upsetting it is to miss the opportunity to connect with your friends through the platform. Please know that every update or change we implement is intended solely to improve your experience and support you in leading a healthier life through our devices.

Regarding the synchronization issue, I would like to ask you to follow the steps listed in this help article: Why won't my Fitbit device sync?

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