Sounds like you should contact customer service. There is one thing you can try; Since you cannot see the screen, there is another way to force the device to perform a factory reset:
- Press and hold down the side button for about 10 seconds until you feel a short vibration.
- When you feel the vibration, release the button, then immediately press and hold the button again
- .Wait until the watch vibrates, (then the Fitbit logo appears )and disappears.
- When it disappears, lift your finger off the button again for a moment and press it down once more until you feel one final vibration, then release–this indicates your Fitbit is performing a factory reset.
Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
Bronze Community Members are highly active users who have shared their knowledge for the betterment of Fitbit products and services. Learn more
Best Answer