ECG App Installation

[AZ-TX]

I am posting this in case it helps others. I kept getting notifications in the Fitbit app that an installation was unsuccessful, and it will try again later. My device had the latest firmware, and I had not installed any new watch faces. I wrote it off as a glitch.

Then, I noticed the ECG app was not installed on my Sense 2. It would give me the error I spoke of above any time it would attempt to install. I read through this forum and tried various suggestions as I am in the United States and the ECG function is allowed here.

I then realized that a run a VPN on my phone, and that may interfering with the installation. I set the Fitbit app to bypass the VPN and was able to install the ECG app to my device. Once I did that, I was able to set the function up and use it without an issue.

For reference, I am using a Fitbit Sense 2 with version 194.86 as of this post. The Fitbit app is version is 4.04.2.11 as of this post. My phone is a Pixel 6a with Android 14, December 2023 patch as of this post.

I hope this is of help.

[ManuFitbit]

It's good to see you participating in the community @AZ-TX.

Thank you for taking the time to share all these details about the ECG app. 

I'm more than sure that this information that you provided is going to be helpful to other users that may be experiencing a kind of difficulty to install the app. I'm glad to see people like you contributing to the good functionality of Fitbit devices.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.