EDA

[PKing66]

I cannot open the app for EDA Scan or Mindfullness?

Any help would be appreciated 

thanks 

[LizzyFitbit]

Hi there, @PKing66.

Thanks for bringing this to our attention. Just to confirm, do you mean neither the EDA Scan app on your Sense 2 nor the Mindfulness tile on the Fitbit app open? If that's correct, may I know what happens when you try opening it? What is the model of your phone?

In the meantime, please give a try to the following:

1. Forget your Sense 2 from the Bluetooth settings.
2. Restart your watch to refresh its performance.
3. Open the Fitbit app and pull down on the screen to force a manual sync.
4. Tap your profile picture > Sense 2 > Gallery.
5. Tap EDA Scan and make sure all permissions are enabled.
6. Try opening the EDA Scan on your watch and try taking a session. Once that is done, open the Mindfulness app to see your details.

[PKing66]

Hi Lizzy

Many thanks for your message

On my phone for the EDA stress app and Mindfulness App it says "open app"

When I click open on my watch nothing happens

I will try your suggestions to see if they work

Thanks
Peter

Sent from my iPhone

[LizzyFitbit]

@PKing66 It's good to see you again.

You're welcome, thanks to you for getting back with the requested information. Please give a try to the steps suggested above and if the issue persists, let me know so I can continue helping you with this matter.