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The ECG app is not working on my Sense 2

6 hours ago - last edited 3 hours ago by Fitbit Moderator

6 hours ago - last edited 3 hours ago by Fitbit Moderator

Hello I'm new to this, I have been given a fitbit sense 2 and have take my ecg on it using my fingers on two corners like it says.

I have done this a few times but now I can't get it at all. It says download app as its not on my watch but I know l had it and used it. I tried anyway to download the app but it says not available in this country.  I'm in England.  What happened 

Moderator Edit: Clarified subject

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3 hours ago - last edited 3 hours ago

3 hours ago - last edited 3 hours ago

Hi there, @Ian96. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your ECG app has disappeared from your Sense 2. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, would you mind taking a look at this post where another community memember has shared the steps that worked for him and let me know if that does the trick for you too? Click here to see the post. 

I will be around, keep me posted. 

Maria | Community Moderator, Fitbit


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