help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Face display has separated from body of Sense 2

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2023 20:40 - last edited on ‎06-05-2023 09:31 by Fitbit Moderator

‎06-04-2023 20:40 - last edited on ‎06-05-2023 09:31 by Fitbit Moderator

The face display has separated from the body of the Sense 2. I'm sure the warranty has lapsed. 

How do you recommend reattaching the face display?

Thank You 

Chris

Moderator edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎06-05-2023 02:47

‎06-05-2023 02:47

Welcome to the Fitbit community, @Hobbsc!

I'm sad to hear what has happende to your Sense 2, but I wouldn't suggest trying to glue the display glass back by yourself. Please contact Fitbit support instead to see what they can do for you:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

View best answer in original post

Best Answer
6 REPLIES 6

‎06-05-2023 02:47

‎06-05-2023 02:47

Welcome to the Fitbit community, @Hobbsc!

I'm sad to hear what has happende to your Sense 2, but I wouldn't suggest trying to glue the display glass back by yourself. Please contact Fitbit support instead to see what they can do for you:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎06-05-2023 09:27

In response to Talahthas

‎06-05-2023 09:27

@Hobbsc Welcome on board. @Talahthas Thanks for your great suggestion.

@Hobbsc Thanks for bringing this to our attention. I also agree with @Talahthas and given this situation, I've requested a case on your behalf so you can receive further assistance from our Support team. They'll send you an email with more information, keep an eye on your inbox.

Best Answer
0 Votes

‎06-13-2023 03:33 - edited ‎06-22-2023 03:27

In response to Talahthas

‎06-13-2023 03:33 - edited ‎06-22-2023 03:27

Thanks for the advice, I will try it.

Spoiler
Thanks for the advice, I will try it.If you're seeking for a trustworthy and efficient essay writing service, go to https://www.topwritersreview.com/reviews/essayontime/ . This website provides a valuable service by offering comprehensive assessments and reviews of several essay writing services, allowing you to select the one that best matches your needs.
Best Answer

‎06-13-2023 04:22

In response to LizzyFitbit

‎06-13-2023 04:22

Thanks https://community.fitbit.com/t5/user/viewprofilepage/user-id/2294382

I have been in contact with the support team. And answered some questions for them.

Hopefully a resolution will be found soon.

Have a great week.

 

Best Answer

‎06-13-2023 15:15

In response to Hobbsc

‎06-13-2023 15:15

You're welcome, thanks for your feedback, @Hobbsc!

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎06-15-2023 11:52

In response to Talahthas

‎06-15-2023 11:52

Hi there, @Hobbsc and @Talahthas. @RubySkinner Welcome to the forums.

@RubySkinner Thanks for joining this thread. Because your post didn't mention, may I know if you're having the same experience with your Sense 2? If not, please provide me with more details and share any troubleshooting you've tried prior to posting.

@Hobbsc Thanks for keeping me posted, I'm glad you're in touch with our team and let me recommend replying back to them if you have any questions about your case.

Best Answer
0 Votes