Firstly, I love the new Sense 2, it’s a fantastic device. Got it in the 3rd week of May, so about 9 weeks ago. Unfortunately, for the past 3 weeks or so, it’s been on the fritz. 9 out 10 times it won’t sync on the app and when it does, it does so after several attempts which involve closing and reopening the app. The situation has been getting progressively worse. I have done resets on the watch itself a few times and have also deleted and reinstalled the app, but it hasn’t fixed the problem. I did a reset last night after which the watch didn’t record any Heart Rate or Sleep data (might be other parameters missing too, but I haven’t checked). The other issue that’s developed in the last 10 days ot so is that the battery drains in about 30 hours. I have changed the watch face to a non-animated a one but it has had no impact on the battery life. Additionally, it has now started randomly going into reset mode while I’m wearing it.
I’m extremely unhappy with all the issues, being unable to fix them and mostly because I’ve only had the watch for just about 9 weeks. I’ve been a regular, and dedicated, user of Fitbit watches for more well over a decade, ever since the very first model was introduced, and indeed have owned and used several of them in the intervening years (actually haven’t been without one for more than a week, ever since), so have learned to look after the devices with the care and attention they need.
I tried going on to the live chat but the website keeps returning an error message and directed me to email instead. The above message is the email I sent but got an automated response saying that email support is no longer offered. I’m so baffled by this new development — is there no way of getting on touch with Fitbit support anymore?
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