Sense 2 not holding a charge and syncing

[RLC99]

I am having several issues with my Fitbit Sense2.

It is not holding a charge at all and then it is not syncing to my app.

The most frustrating of all of this is that I have tried to access my account through Google and I find myself caught in an access loop. I need to log in to access help; but I am having trouble logging in and need help.

Any suggestions on what I can do?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @RLC99, welcome back to the Fitbit Community.

I appreciate you letting us know about this situation with the charging and syncing of your Sense 2, and also when trying to log into your Google account. I understand how you can feel, I'll do the best I can to help you.

Can you answer the following, please?

- Are the green LED lights on the back of the Sense 2 on?
- When was the last time you charged it?
- How long did you charge it for?
- If you haven't charged your Fitbit recently, please try charging it for 2 hours.
- Does it vibrate when you plug your Sense 2 into the charging cable?
- Have you tried restarting your Sense 2 by following the steps in our support article, "How do I restart my Fitbit device?"
- Have you tried following the steps in our support article, "Why isn't my Fitbit device's battery charging?"

In regards to your Google logging, I recommend you to contact gmail support if you have not tried using a different password or resetting it.