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Fitbit Sense 2 won't turn on

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‎03-17-2026 11:21 - last edited on ‎04-08-2026 08:57 by Fitbit Moderator

‎03-17-2026 11:21 - last edited on ‎04-08-2026 08:57 by Fitbit Moderator

About a week ago my Fitbit stopped worked. It says it has plenty of battery but won't turn on. Thoughts?

 

Moderator Edit: Clarified subject.

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5 REPLIES 5

‎03-17-2026 11:27

‎03-17-2026 11:27

Hi @BeachBabe62 and welcome to the forums. 

Thank you for your message. I'm sorry to hear about your device not turning on. 

Can you see the lights on the back of the pebble? 

Please try for now the steps explained here: How to fix a blank, unresponsive, rebooting, or flickering Fitbit device screen

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‎03-17-2026 11:42

In response to MarioSFitbit

‎03-17-2026 11:42

Hello @BeachBabe62 

Which Fitbit device do you have?

Rieko | N California USA MBG PE

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‎03-31-2026 08:15

‎03-31-2026 08:15

I have a Fitbit Sense 2. Sorry - had massive work commitments and just ended up taking off and wearing a regular watch.

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‎03-31-2026 08:26

In response to MarioSFitbit

‎03-31-2026 08:26

So I've had a grueling few weeks and finally just took it off and used a regular watch. When I press and hold i get the icon - the first time I did this the icon came on and off, ended with a big red X on the screen, and went blank again. Ive hooked to the charger but unlike other times, it doesnt go on but there is some vibrating. Is it dead? How do I contact technical support? I'm thinking it is more than 2 years old. 

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‎03-31-2026 13:45

In response to BeachBabe62

‎03-31-2026 13:45

Hello @BeachBabe62 

I moved your thread from the Android app forum to the Sense 2 product forum since your issue is with your device, not the app. 

Here's the link to contact Fitbit Support (<-- click). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources) to get to Step 3, which has the contact options for Support. 

Rieko | N California USA MBG PE

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