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Fitbit Sense 2

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‎11-11-2022 07:32

‎11-11-2022 07:32

My Sense 2 purchased 2 days ago is not getting charged 

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‎11-27-2022 05:41

‎11-27-2022 05:41

Hi @U752098 - make sure all the plastic was removed from the back of the watch, here is an example where a bit was left behind.

 

20220914_185329.jpg

 

Also the charge cable is quite delicate, make sure the 4 pins are all alike in height and have a springy feel when pushed gently with the back of your nail.

 

Try charging from a PC USB port, this has the advantage of playing a recognition sound of a connected device.

 

For safety connect the watch to the cable before plugging the USB plug in and remove the plug before disconnecting the watch.

Author | ch, passion for improvement.

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